Gurpreet Singh

• Increased efficiency by performing regular audits of stock levels and adjusting orders as needed to meet demand.
• Maintained a safe and inviting shopping environment by adhering to established safety regulations, promptly addressing potential hazards, and reporting any issues to management.
• Streamlined store operations by maintaining a clean, organized, and visually appealing sales floor.
• Elevated the shopping experience through attentive listening skills and genuine enthusiasm for helping customers find desired items.
• Optimized store layout for easy navigation by regularly updating signage, product placement, and promotional materials.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Wrapped, boxed and weighed bakery department products.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Provided exceptional customer service, promptly addressing concerns or complaints to ensure repeat patronage.

Proprietor Ride Therapy Motorcycle Tours

• Handling international clients and their needs in remote parts of the Himalayas involves meticulous planning and attention to detail

• Pre-arrival Coordination: Obtain flight details and schedule logistics for seamless pickup

• Transportation: Arrange comfortable vehicles with space for luggage

• Multilingual Assistance: Provide translators if needed to ease communication

• Comfortable Stay: Identify and book accommodations that meet international standards

• Remote Area Preparedness: Ensure facilities have necessary amenities despite remote locations.

• Preparation: Check and prepare motorcycles in advance for safety and reliability

• Technical Support: Have tools and spare parts available for quick repairs if needed.

• Mechanical Expertise: Have mechanics or technical experts available for motorcycle maintenance

• Emergency Response: Plan for contingencies with reliable communication and emergency protocols

• First Aid Kits: Equip vehicles and accommodations with comprehensive first aid supplies

• Medical Evacuation Plan: Have a plan in place for emergency medical evacuations if necessary

• Local Medical Resources: Identify nearby medical facilities and contacts in remote areas

• Logistics

• Itinerary Planning: Create detailed itineraries with backup plans for flexibility

• Communication: Maintain clear communication channels with clients and local contacts

• Safety Briefing: Provide safety briefings and orientation for clients regarding local conditions.

• Legal Compliance: Ensure all necessary permits and documents are obtained for travel and activities

• Emergency Contact: Provide clients with emergency contact numbers and support available 24/7

• Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.

Manager Operation Billion Engineers Pvt Ltd 04/2009 to 09/2012

• Handling a team of 5 Quality Incharge, 3 supervisors and 30 machine operators to ensure timely delivery of assign task

• Ensure timely resolution of customer's queries, complaints and disputes

• To work as a bridge between Billion Engineers Pvt Ltd and customers

• Ensure timely delivery of Orders

• Coordinate with different departments to ensure smooth flow of work

• Handling of Man management, Inventory Management and Financial matters of the company

• Handling HR related activities of my team

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes. • Controlled costs to keep business operating within budget and increase profits.

• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Area Sales Manager Golden Ball Musico Pvt Ltd. 04/2006 to 02/2009 • The basic purpose of this role is to ensure the implementation of the sales, marketing & operations strategy at the ground level as directed by the Senior management and to meet the defined targets

• Market analysis & selection of parties to set the shop-in-shop counters

• To ensure about the proper setup and display for the rack & merchandise

• Daily visit to all my channel partners

• To ensure availability of stock at all the counters

• Tracking products and services offered in the market as competition

• Enhancing and improving product knowledge

• Collection of payments on timely basis from channel partners • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.

• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.

• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.

• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Customer Service Associate Music World (RPG Group) 12/1999 to 04/2003

• Assist customer in product selection

• Handling of customer quires and complaints

• Cash management handling

• To ensure availability of stock

• Enhancing and improving product knowledge • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

• Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

• Maintained detailed record of customer interactions, ensuring accountability and follow-up.

• Implemented new CRM system to better track customer interactions and outcomes.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.