Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer service representative
State Of Arizona MVD
Tucson, AZ
09.2024 - 01.2026
Assist customers with Identification Card as well as Driver licenses
Assist Foreign customers with obtaining credentials
Provide the correct paperwork to the proper agencies to ensure credentials are given legally
Assist with providing up to date Arizona requirements as a laws
Provide road test training
Sales Associate
Heros and villians comic shop
Tucson, AZ
05.2023 - 09.2024
Assist and sell comics and other merchandise as well as provide recommendations based on customers interest
Maintain regular customers subscription bins insuring they get their weekly comics
Maintain knowledge on all upcoming comics related topics
Account Manager
Discover Bank
Tucson, AZ
01.2022 - 05.2023
Assist customers with their bank accounts
Assist account holders with external and internal transfers
Assist customers with transferring, closing or reinvesting Certificate of deposits
Providing Balances on account as well as disputing any fraudulent charges
PSE II
Department of Economic Services
Tucson, AZ
09.2021 - 01.2022
Assist customer with government assistance benefits
Determine if beneficiary qualifies for government assistance
Determine what kind of assistance best fits potential beneficiary
Customer Service Specialist
Alorica
Tucson, AZ
11.2016 - 08.2021
Determine Package location and any possible hold ups in transit
Work closely with dispatch center to promptly deliver critical packages
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled customer complaints promptly and effectively.