Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gustavo Gonzalez III

Tucson

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer service representative

State Of Arizona MVD
Tucson, AZ
09.2024 - 01.2026
  • Assist customers with Identification Card as well as Driver licenses
  • Assist Foreign customers with obtaining credentials
  • Provide the correct paperwork to the proper agencies to ensure credentials are given legally
  • Assist with providing up to date Arizona requirements as a laws
  • Provide road test training

Sales Associate

Heros and villians comic shop
Tucson, AZ
05.2023 - 09.2024
  • Assist and sell comics and other merchandise as well as provide recommendations based on customers interest
  • Maintain regular customers subscription bins insuring they get their weekly comics
  • Maintain knowledge on all upcoming comics related topics

Account Manager

Discover Bank
Tucson, AZ
01.2022 - 05.2023
  • Assist customers with their bank accounts
  • Assist account holders with external and internal transfers
  • Assist customers with transferring, closing or reinvesting Certificate of deposits
  • Providing Balances on account as well as disputing any fraudulent charges

PSE II

Department of Economic Services
Tucson, AZ
09.2021 - 01.2022
  • Assist customer with government assistance benefits
  • Determine if beneficiary qualifies for government assistance
  • Determine what kind of assistance best fits potential beneficiary

Customer Service Specialist

Alorica
Tucson, AZ
11.2016 - 08.2021
  • Determine Package location and any possible hold ups in transit
  • Work closely with dispatch center to promptly deliver critical packages
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled customer complaints promptly and effectively.

Education

High school or equivalent -

Cienega High School
Vail, AZ
01.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer service representative

State Of Arizona MVD
09.2024 - 01.2026

Sales Associate

Heros and villians comic shop
05.2023 - 09.2024

Account Manager

Discover Bank
01.2022 - 05.2023

PSE II

Department of Economic Services
09.2021 - 01.2022

Customer Service Specialist

Alorica
11.2016 - 08.2021

High school or equivalent -

Cienega High School
Gustavo Gonzalez III