Gustavo Schneider
Phoenix
Summary
Dynamic customer service professional with experience at a Japanese Seven Eleven, and Brazilian window tint business, excelling in high-pressure environments. Demonstrated reliability and multilingual communication skills while enhancing customer satisfaction through effective problem-solving and product merchandising. Proven ability to maintain composure and actively listen, ensuring a welcoming atmosphere and addressing client concerns with patience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Seven Eleven
05.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Window Tinter
Carro E CIA
01.2021 - 04.2023
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Discussed tint and accessories options.
- Provided exceptional customer service by addressing clients'' concerns and answering questions about window tinting options.
Education
High School Diploma -
Words of Wisdom School
Phoenix, AZ01-2025
No Degree - Retail
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ08-2024
No Degree - Warehousing
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ06-2024
No Degree -
Yokoro Junior High
Hiroshima Japan04-2022
Skills
- Multilingual communication skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- Product merchandising
Certification
- Warehouse, Inventory and Logistics Specialist NRF Foundation 2024, June
- Retail Industry Fundamentals Specialist NRF Foundation 2024, August
Languages
English
Full Professional
Portuguese
Native or Bilingual
Japanese
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Cashier
Seven Eleven
05.2023 - 10.2023
Window Tinter
Carro E CIA
01.2021 - 04.2023
High School Diploma -
Words of Wisdom School
No Degree - Retail
Maricopa Community Colleges, Rio Salado Community College
No Degree - Warehousing
Maricopa Community Colleges, Rio Salado Community College
No Degree -
Yokoro Junior High
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