Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gustavo Schneider

Phoenix

Summary

Dynamic customer service professional with experience at a Japanese Seven Eleven, and Brazilian window tint business, excelling in high-pressure environments. Demonstrated reliability and multilingual communication skills while enhancing customer satisfaction through effective problem-solving and product merchandising. Proven ability to maintain composure and actively listen, ensuring a welcoming atmosphere and addressing client concerns with patience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Seven Eleven
05.2023 - 10.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.

Window Tinter

Carro E CIA
01.2021 - 04.2023
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Accepted and processed payments for services.
  • Discussed tint and accessories options.
  • Provided exceptional customer service by addressing clients'' concerns and answering questions about window tinting options.

Education

High School Diploma -

Words of Wisdom School
Phoenix, AZ
01-2025

No Degree - Retail

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
08-2024

No Degree - Warehousing

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
06-2024

No Degree -

Yokoro Junior High
Hiroshima Japan
04-2022

Skills

  • Multilingual communication skills
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer focus
  • Product merchandising

Certification

  • Warehouse, Inventory and Logistics Specialist NRF Foundation 2024, June
  • Retail Industry Fundamentals Specialist NRF Foundation 2024, August

Languages

English
Full Professional
Portuguese
Native or Bilingual
Japanese
Native or Bilingual
Spanish
Elementary

Timeline

Customer Service Cashier

Seven Eleven
05.2023 - 10.2023

Window Tinter

Carro E CIA
01.2021 - 04.2023

High School Diploma -

Words of Wisdom School

No Degree - Retail

Maricopa Community Colleges, Rio Salado Community College

No Degree - Warehousing

Maricopa Community Colleges, Rio Salado Community College

No Degree -

Yokoro Junior High
Gustavo Schneider