Dynamic and detail-oriented professional with extensive expertise in insurance claims, client support, administrative operations, and business development. Proven ability to manage high-volume auto insurance claims, including liability determinations, total loss valuations, and subrogation, while providing empathetic guidance to customers. Strong foundation in document verification, compliance, and risk mitigation as a Certified Signing Agent, complemented by skills in user operations and process improvement gained in both technology and service sectors. Demonstrated success in sales and account management through strategic relationship building, revenue growth initiatives, and effective communication. Proficient in Salesforce, Mitchell Valuations, Microsoft Office, and G-Suite to enhance workflows and elevate customer satisfaction across various industries.