Gwendolyn Jolly

Telephone calls to scheduled surgery patients to complete and document accurate past medical history and accurate medication history.

Patient teaching on an individualized level regarding preoperative preparation, laboratory and radiology exams to be completed, preop surgical scrub at home, and other interventions as ordered.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Evaluated patient histories, complaints, and current symptoms.
• Interfaced with providers when preoperative orders had not been completed in a timely manner or results were not received from specialists in a timely manner, as well as when patients had abnormal lab, radiology or physical symptoms that would prevent the performance of safe surgery. proceduresformance of

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Provided timely interventions to address airway management complications such as respiratory depression or obstruction in post-operative patients.
• Reduced complications by promptly identifying and addressing post-operative issues in PACU patients.
• Enhanced patient recovery by providing comprehensive post-anesthesia care and monitoring vital signs.
• Decreased medication errors by meticulously administering medications following proper protocols and verifying dosages.
• Prevented complications from anesthesia side effects such as nausea or vomiting using effective medication administration techniques.
• Provided emotional support to patients and their families during the recovery process, easing anxiety related to surgery outcomes.
• Assisted physicians with bedside procedures in the PACU setting, such as wound care, dressing changes, and insertion of invasive monitoring devices.
• Enhanced patient safety during transfers to other units by providing handoff communication that accurately conveyed critical information about the patient''s condition, potential risks, and ongoing treatment plans.
• Contributed to efficient unit operations by assisting in the orientation of new staff members to PACU procedures and best practices.
• Facilitated smooth transitions between surgical units through timely communication with preoperative and surgical suite staff regarding patient needs and status updates.
• Ensured continuity of care by effectively documenting patient assessments, interventions, responses, and progress in electronic medical records systems.
• Expedited patient admission into the PACU through rapid assessment of vital signs upon arrival from surgeries.
• Collaborated with interdisciplinary team members to develop individualized care plans for optimal patient outcomes.
• Improved patient satisfaction through compassionate nursing care and effective communication with patients, families, and healthcare teams.
• Increased quality of care by participating in ongoing professional development opportunities related to PACU nursing practice.
• Promoted teamwork among colleagues through active participation in huddles, meetings, initiatives, and collaborative projects within the department.
• Streamlined the discharge process for PACU patients, ensuring thorough education on home care instructions and follow-up appointments.
• Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.
• Maintained a safe environment for patients by adhering to infection control policies and regulatory guidelines.
• Assessed and identified individual patient educational needs, removing barriers to learning and supporting comprehensive progress.
• Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
• Took vitals and assessed patients in recovery room following surgical procedures.
• Mentored nursing students and new employees to the department
• Served as charge nurse to the PACU as needed.

• Handled ventilator support, feeding tubes and central lines.
• Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
• Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
• Administered medications and treatments as prescribed by physicians.
• Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
• Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
• Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
• Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
• Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
• Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
• Enhanced ICU team efficiency by providing continuous education on best nursing practices and protocols.
• Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
• Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
• Participated in continuing education opportunities to remain current on best practices and advancements within the field of critical care nursing.
• Mentored new nursing staff, facilitating smooth integration into the ICU unit and promoting a supportive workplace culture.
• Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
• Worked with physicians and nursing staff to develop treatment protocols addressing patients' current symptom presentation as well as underlying conditions.
• Effectively managed stressors associated with working in an intensive care setting while maintaining composure under pressure.
• Fostered caring, compassionate and respectful care environment by treating every patient with professionalism.
• Promoted a safe environment by enforcing infection control policies and maintaining a clean, organized workspace.
• Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients'' families.
• Contributed to the development of quality improvement initiatives aimed at enhancing patient safety measures within the ICU setting.
• Delegated work to nursing support staff and monitored performance to protect patients and maintain optimal care standards.

• Accepted contracts in combined ICU/ CCU units as well as Open heart postsurgical units.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

• Led a team of healthcare professionals, providing support and guidance to ensure optimal patient outcomes.
• Optimized resource allocation, maximizing the utilization of both personnel and equipment for efficient service delivery.
• Collaborated with interdisciplinary teams to design comprehensive care plans tailored to individual patient needs.
• Achieved high levels of patient retention by consistently providing exceptional quality of care to clients.
• Evaluated program effectiveness through data analysis, making informed decisions for service improvement.
• Streamlined operations for improved efficiency, reducing overhead costs and increasing profitability.
• Enhanced patient satisfaction by implementing innovative home health care programs and services.
• Developed and executed strategic plans to expand the reach of home health care services within the community. Procured a large grant from the Appalachia Regional Commission to develop a program to reduce infant mortality in the county.
• Coordinated essential logistics such as transportation arrangements for patients requiring off-site medical appointments or other essential services.
• Successfully navigated complex reimbursement systems to ensure timely payments from insurance providers and government programs.
• Ensured compliance with industry regulations and standards, maintaining accreditation status and mitigating risks.

• Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
• Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Delegated tasks and provided leadership for nurses and support personnel.
• Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
• Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
• Provided direct nursing care to patients when personnel was short-staffed.
• Worked in the Emergency Room at night to provide patient care in critical situations.
• Worked in facility planning and setting up an Intensive Care Unit to provide patient care in critical situations.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.