Hacıağa Abbasov
Baku
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Manzara
03.2023 - 09.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Waiter
McCoy Restaurants Branches
03.2023 - 08.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Waiter
Coffee Mood (Book Center)
06.2021 - 02.2022
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
waiter
Vertical29
05.2019 - 09.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Science - International Relationships And Caucasian Studies
Azerbaijan University of Language
Baku06-2023
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Sales strategy
Languages
Azerbaijan
Native language
English
Advanced
C1
Russian
Proficient
C2
Timeline
Restaurant Waiter
Manzara
03.2023 - 09.2023
Waiter
McCoy Restaurants Branches
03.2023 - 08.2023
Head Waiter
Coffee Mood (Book Center)
06.2021 - 02.2022
waiter
Vertical29
05.2019 - 09.2019
Bachelor of Science - International Relationships And Caucasian Studies
Azerbaijan University of Language
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