Hagigat Ibrahimova
Lodz
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support
PIN-UP.CRM
03.2023 - Current
- Answer clients' inquiries via online chat
- Assist customers regarding website usability
- Solve customers' issues which may be faced during their client’s experience
- Build long-term relationships with clients
- Provide clients with current information on current offers/promotions of company
- Work schedule: 2/2
IT Support Specialist
Maxi.az, Baku
10.2019 - 05.2021
- Maxi.az, Baku
- Provide support to business users by analyzing and resolving
- IT problems via phone and email
- Support/troubleshooting of moderately diffucult hardware, software, network, mobile device, remote user and phone related issues within large enterprise environment
- Create daily shift reports and assist with weekly status reports
- Follow all standard Helpdesk policies and procedures
Customer Service Representative
Irshad Electronics
08.2016 - 09.2019
- Answered product and service questions and offered information on related products and services
- Placed and canceled an average of 200+ orders from customers, distributors, and agents a week in a timely manner
- Maintained a customer account information database (incl
- Canceling and updating customer accounts.)
- Prepared monthly reports on customer satisfaction.
Help Desk Intern
Irshad Electronics, Baku
06.2015 - 09.2015
Education
Computer Science
BA - University of Lodz
09.2024
BA - Primary School Teacher
Azerbaijan State Pedagogical University
07.2016
Skills
Technical skills:
- C, C, HTML
- PHP, CSS, Javascript, Python
- Introduction to R, SQL, MS
- MS Office, VBA, Canva, CRM, Jira
- Confluence, Slack, Webim, BE, MS Power BI
Soft skills:
- Communication
- Time Management, Detail-
- Oriented, Problem Solving
- Adaptability, Teamwork
- Critical Thinking, Creativity
- Leadership, Interpersonal
- Skills, Ability to learn quickly
- Multi-tasking
Certification
- Certificate of English Language - C1 Feb 2023 EFSET
- Essential Management Skills May 2020 IBMI, Berlin, Germany
Projects
- Comparison of Sorting Algorithms (C++) Dec 2022
- Tetris Game (using VBA macro, Spreadsheet Programming) Jan 2023
- Math Book pages (Latex) Dec 2021
- Project HTML/CSS/PHP Jan 2022
Languages
Azerbaijani
Native language
English
Advanced
C1
Russian
Proficient
C2
Turkish
Advanced
C1
Polish
Beginner
A1
German
Beginner
A1
Hobbies
- Technology and innovation
- Coding and programming
- Cybersecurity and data protection
- Robotics and automation
- Reading motivational, scientic and true-based books
- Learning new skills
- Chess
- Psychology
Timeline
Customer Support
PIN-UP.CRM
03.2023 - Current
IT Support Specialist
Maxi.az, Baku
10.2019 - 05.2021
Customer Service Representative
Irshad Electronics
08.2016 - 09.2019
Help Desk Intern
Irshad Electronics, Baku
06.2015 - 09.2015
Computer Science
BA - University of Lodz
BA - Primary School Teacher
Azerbaijan State Pedagogical University
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