Summary
Overview
Work History
Education
Skills
Certifications Courses
Accomplishments
Languages
Hobbies and Interests
References
Timeline
Generic

HAIDAR NAWAB

Al Ahsa,Dammam

Summary

IT Support Engineer and Junior System Administrator with over three years of experience managing Office 365, Windows OS, Active Directory, and IT infrastructure across 45 branch locations. Skilled in system setup, user support, network troubleshooting, and remote administration using VNC, PuTTY, and HyperTerminal. Familiar with Azure Portal, file server management, and permission control. Proven track record of improving uptime, resolving technical issues efficiently, and ensuring stable IT operations.

Overview

9
9
years of professional experience

Work History

HSE Safety Officer

Ensha Al-Jazeera
Qiddiyya
12.2024 - 03.2025
  • Oversaw on-site safety during electrical/mechanical work including cable tray installation
  • Delivered toolbox talks, hazard assessments, and compliance audits
  • Maintained zero-incident record during the WWTP3 project phase

IT Support Engineer

Allied Bank
Swat
05.2021 - 07.2024
  • Managed Office 365 and Azure Portals for account provisioning, access rights, and license management
  • Installed and configured Windows OS and business-critical applications
  • Maintained file server permissions and user access control
  • Provided IT support for LAN/WAN and wireless infrastructure
  • Administered CCTV systems and ensured backup integrity
  • Supported Microsoft Teams and Outlook with troubleshooting and configuration

Customer Service & Technical Support

PTCL
Lahore
01.2016 - 06.2016
  • Delivered L1 support for internet and landline connectivity issues
  • Assisted users with modem/router setup and explained service features
  • Improved resolution efficiency by 25% through targeted guidance and documentation

Education

Bachelor of Science - Computer Science

University of Malakand
Lower Dir
12-2015

Pre-Engineering -

Govt Degree College
Swat
07-2011

Skills

Office 365 Administration (Email, Password Resets, User Setup)
Active Directory & User Management
LAN/WAN Network Support, Wi-Fi Setup, Router Configuration
Windows OS & Server 2016 Installation, File Sharing
File Server Access & Permissions Management
Remote Support Tools: VNC, AnyDesk, Putty, HyperTerminal
IT Troubleshooting (PCs, Printers, Scanners, Network)
Azure Portal (Basic Admin), CCTV Systems, Teams & Outlook Support
System Installation, Technical Support (On-site and Remote)
IPv4 / IPv6 Addressing, Network Device Configuration

Certifications Courses

  • CompTIA A+, In Progress, Udemy
  • VMware vSphere ESXi and vCenter Admin, Udemy
  • Microsoft Server 2016 Admin, Udemy
  • IT Help Desk Professional, Udemy
  • CCNA (Routing & Switching), Corvit Systems
  • Chinese Language, Hubei University of Science & Technology

Accomplishments

  • Reduced downtime by 30% at Allied Bank
  • Zero incidents occurred during the Qiddiya project (WWTP3)
  • Improved PTCL call resolution efficiency by 25%

Languages

  • Urdu, Fluent
  • English, Fluent
  • Chinese, Intermediate
  • Arabic, Beginner

Hobbies and Interests

  • Cricket
  • Photography
  • Technology Forums

References

References available upon request.

Timeline

HSE Safety Officer

Ensha Al-Jazeera
12.2024 - 03.2025

IT Support Engineer

Allied Bank
05.2021 - 07.2024

Customer Service & Technical Support

PTCL
01.2016 - 06.2016

Bachelor of Science - Computer Science

University of Malakand

Pre-Engineering -

Govt Degree College

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