Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hailee Larson

Chandler

Summary

Versatile operations and engagement professional with experience spanning customer relations, staffing services, and HR/payroll support. Skilled in coordinating freelancer onboarding and workforce management, handling payroll inquiries, and ensuring compliance across business operations. Proven track record of analyzing performance metrics, streamlining processes, and collaborating with cross-functional teams to optimize efficiency and drive growth. Recognized for strong problem-solving abilities, leadership in training and mentoring, and delivering scalable solutions that support both workforce and organizational success. Eager to leverage operational and HR expertise to contribute to dynamic roles in business operations, people management, or organizational development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations/Marketplace Engagement Specialist

Qwick
02.2023 - Current
  • Provide dedicated SMS and email support to 1099 freelancers and business clients, ensuring timely and effective resolution of inquiries.
  • Manage staffing services by coordinating freelancer onboarding, assignments, and support to meet business needs.
  • Oversee HR-related functions including payroll inquiries, contractor payments, and compliance with company policies.
  • Evaluate and analyze operational performance, delivering actionable insights to improve service delivery and efficiency.
  • Collaborate with cross-functional teams and account managers to optimize partner accounts, strengthen client relationships, and drive business growth.
  • Handle escalations and complex client concerns with tailored solutions to ensure satisfaction and retention.

Customer Service Advocate III

Freedom Financial Network
01.2022 - 02.2023
  • Provide tailored support to clients by addressing their needs and concerns, ensuring effective assistance throughout their debt relief program.
  • Manage and update client records, accessing personal information via Salesforce to track cases and add relevant notations.
  • Mentor and train new hires, ensuring they master daily job functions and quickly integrate into team operations.
  • Thrive in a high-volume, technology-driven environment, consistently meeting performance targets.
  • Recognized as a top performer and consistently ranked in the top 3 for performance metrics month over month.

Beertender

Desert Monks Brewing Co
06.2020 - Current
  • Match clientele to their brew of choice by pinpointing preferences in flavor and IBU.
  • Key holder with sole opening duties to prep taproom for enjoyment, while managing admin duties essential to operation.
  • Assists brewers with noting flavors and profiles of a new brew.
  • Restock cold room and tap kegs to bring the tap lines up to date.
  • Oversee backend management of Toast POS system to ensure menu accuracy and currency, while also maintaining up-to-date Untappd menu database.

Manager

Da'Bayou Creole Kitchen
02.2020 - 03.2021
  • Trained staff in primary roles and strategies for exceeding goals each day.
  • Worked with FOH and BOH staff to support superior service delivery.
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls.
  • Processed orders and payments using POS system terminals and registers.
  • Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.

Education

Bachelor's - Criminology and Criminal Justice

Arizona State University
Phoenix
12.2020

Associate in Arts - Criminology And Criminal Justice

Mesa Community College
Mesa
07.2018

Skills

  • Team leadership
  • Employee training
  • POS operation
  • Escalations procedures
  • Daily operational measures
  • Time management
  • Menu development
  • Maintaining equipment
  • Engaging personality
  • Cross-functional coordination

Certification

Title IV Alcohol Serving Certification

Timeline

Operations/Marketplace Engagement Specialist

Qwick
02.2023 - Current

Customer Service Advocate III

Freedom Financial Network
01.2022 - 02.2023

Beertender

Desert Monks Brewing Co
06.2020 - Current

Manager

Da'Bayou Creole Kitchen
02.2020 - 03.2021

Bachelor's - Criminology and Criminal Justice

Arizona State University

Associate in Arts - Criminology And Criminal Justice

Mesa Community College

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Hailee Larson