Haileigh Lochhead
Phoenix
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Manager (Mechanical & Fire Sprinklers)
Hilti
Phoenix, AZ
07.2023 - Current
- Developed comprehensive account strategies that drove revenue growth and market penetration.
- Managed project timelines and deliverables to ensure alignment with client expectations.
- Coordinated cross-functional teams to optimize service delivery and operational efficiency.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Customer Service Associate
Hilti
Tulsa, Oklahoma
09.2021 - 07.2023
- Help large volume of customers every day with positive attitude and focus on customer satisfaction while keeping a CNR rate of 3.7%.
- Provided tailored advice and assistance to customers, capturing valuable leads in Salesforce, averaging 1 accepted lead per day in 2023.
- Assisted a large volume of customers daily of customers every day with positive attitude and focus on customer satisfaction while keeping a CNR rate of 3.7%.
- Maintained customer satisfaction by implementing strategies that addressed needs and resolved concerns, managing overstock of 17.6K.
Carpenter
Garco
Tulsa, OK
08.2020 - 08.2021
- Ensured compliance with job site safety regulations, maintaining a safe and clean work area.
- Verified quality and accuracy of work through close attention to detail, enhancing overall project standards.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
Education
Bachelor of Science - Construction Project Management
Arizona State University
Tempe, AZ05-2027
Skills
- Client relations
- Account development
- Teamwork and collaboration
- Networking skills
- Self-motivated
Accomplishments
- Promoted to AM3 in 2025 and promoted to AM4 in 2026
- Grew territory 112% PY in 2025 and currently running at 107% PY in 2026
- Successfully hit the 3m dollars sales club in 2025
- Outstanding for My Contribution two years in a row, and on path for another this year
Timeline
Account Manager (Mechanical & Fire Sprinklers)
Hilti
07.2023 - Current
Customer Service Associate
Hilti
09.2021 - 07.2023
Carpenter
Garco
08.2020 - 08.2021
Bachelor of Science - Construction Project Management
Arizona State University