Hailey Lynn Childress
Gilbert
Summary
Detail-oriented and patient-focused Patient Access Representative with a strong background in healthcare support services. Experienced in accurately collecting patient information, verifying insurance coverage, maintaining electronic health records, and managing copay collections in fast-paced environments. Demonstrates a thorough understanding of insurance processes and patient intake procedures to ensure efficient and compliant operations.
Brings over four years of management experience overseeing multiple office locations and supervising staff. Proven ability to lead teams, coordinate daily operations, improve workflow efficiency, and maintain high standards of customer service. Recognized for strong organizational skills, attention to detail, and a commitment to delivering compassionate, patient-centered care while supporting organizational goals.
Overview
13
13
years of professional experience
Work History
Location Manager
Albemarle Eye Center - USEYE
Elizabeth City, NC
02.2019 - Current
- Advised patients on available services and community resources, based on current information.
- Communicated with physicians and medical providers to clarify and facilitate clinical requests.
- Collected insurance information and scanned identification cards for accurate billing purposes.
- Escalated complex situations or complaints to management for resolution as appropriate.
- Supported training of new Patient Access Representatives by sharing knowledge and experience.
- Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
- Fluent in Nextgen, Phreesia, Intelachart and Management Plus
- Collaborated with other departments to resolve any registration or scheduling issues that arose.
- Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions.
- Built and maintained strong team relationships, fostering positive work environment.
- Supervised team performance, providing mentorship to enhance skills and improve workflow efficiency.
- Implemented operational strategies that reduced costs and improved service delivery timelines.
- Developed relationships with vendors and stakeholders to ensure seamless project execution and support.
- Managed location operations, ensuring compliance with safety regulations and industry standards.
Customer Service Representative
Goodwill Industries of Eastern North Carolina
01.2013 - 01.2019
- Engaged customers in pleasant conversation while completing cash register transactions.
- Gave customers full attention and attended to their needs.
- Worked with supervisory team to meet customer needs.
- Balanced cash drawer at beginning and end of each shift.
- Kept customers happy by quickly processing payments and bagging purchases.
Education
Diploma -
Pasquotank High School
Pasquotank County06-2013
Skills
- Insurance Verification
- Adaptability and Flexibility
- Team Collaboration
- Healthcare Industry Knowledge
- Appointment Scheduling
- Patient Confidentiality
- Conflict Resolution
- Medical Terminology Proficiency
- Decision Making
- Professionalism and Ethics
Timeline
Location Manager
Albemarle Eye Center - USEYE
02.2019 - Current
Customer Service Representative
Goodwill Industries of Eastern North Carolina
01.2013 - 01.2019
Diploma -
Pasquotank High School