Hailey Rendon-Torres
Phoenix,AZ
Summary
Detail-oriented and adaptable professional with experience in police communications and emergency response. Skilled in administrative operations, multitasking, and problem-solving in high-pressure environments. Proficient in handling sensitive information, utilizing advanced technology, and ensuring seamless department support. Eager to apply organizational and analytical skills to assist law enforcement personnel and contribute to efficient administrative processes.
Overview
4
4
years of professional experience
Work History
Police Communications Dispatcher
Tempe Police Department
08.2023 - 10.2024
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Provided exceptional customer service when addressing non-emergency inquiries from the public.
- Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
CUSTOMER SERVICE REPRESENTATIVE
BHK Safety Supply LLC
07.2022 - 07.2023
- Maintain knowledge of company products to provide helpful suggestions and recommendations to customers
- Respond to telephone inquiries from customers regarding safety supplies
- Maintain documentation to key information regarding customer orders
CABANA HOSTESS
Gila River Resorts And Casinos
02.2023 - 04.2023
- Promoted business loyalty by fostering positive customer relationships
- Completed opening and closing duties without fail
- Relayed guest comments or suggestions to manager on duty for further action
- Answered customer about cabana hours, availability, and pricing information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience
FULFILLMENT CENTER WAREHOUSE ASSOCIATE (SEASONAL)
Amazon Fulfillment Center - PHX6
12.2022 - 01.2023
- Helped with picking and packing
- Collaborated with warehouse personnel to maintain accurate product inventory
- Disposed of damaged or defective items
BARISTA
Starbucks
03.2022 - 05.2022
- Prepared and served a variety of coffee drinks, teas, and other beverages
- Collaborated with team members to ensure a positive customer experience from start to finish
- Delivered high-quality customer service to promote company's culture, values, and mission
- Replenished supplies to maintain adequate stock levels
- Warmed and served baked goods and pastry items to customers
COFFEE BARISTA
Sheraton Grand Resort At Wild Horse Pass
04.2021 - 01.2022
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained regular and consistent attendance and punctuality
Education
BACHELOR OF ARTS - FORENSIC PSYCHOLOGY
Arizona State University
Tempe, AZ03-2025
Skills
- Meticulous Attention to Detail
- Strong Prioritization Skills
- Collaborative Team Member
- Psychological Resilience
- Effective Communication
- Experienced in Incident Documentation
- Experienced in Microsoft Word
- Computer proficiency
Awards
Recipient of the 2023 Tempe Police Department Team Award for outstanding dedication and performance under critical staffing shortages. Recognized for effectively managing high call volumes, coordinating emergency response on radio channels, and supporting the Violent Crime Reduction operation. Demonstrated exceptional adaptability, teamwork, and commitment to public safety.
Timeline
Police Communications Dispatcher
Tempe Police Department
08.2023 - 10.2024
CABANA HOSTESS
Gila River Resorts And Casinos
02.2023 - 04.2023
FULFILLMENT CENTER WAREHOUSE ASSOCIATE (SEASONAL)
Amazon Fulfillment Center - PHX6
12.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
BHK Safety Supply LLC
07.2022 - 07.2023
BARISTA
Starbucks
03.2022 - 05.2022
COFFEE BARISTA
Sheraton Grand Resort At Wild Horse Pass
04.2021 - 01.2022
BACHELOR OF ARTS - FORENSIC PSYCHOLOGY
Arizona State University
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