Hailey Rourick
Surprise
Summary
Results-driven Multifamily Property Management Leader with over 10 years of experience enhancing revenue, optimizing occupancy, and elevating resident satisfaction in luxury apartment communities. Expertise includes financial management, budgeting, vendor negotiations, and team development. Consistently exceeds revenue targets and fosters high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Manager
Olympus Property
Peoria
03.2020 - Current
- Direct financial performance of a multimillion-dollar luxury multifamily asset, consistently exceeding monthly revenue and occupancy targets.
- Develop annual operating budgets, asset business plans, and forecasting models to maximize profitability.
- Analyze market trends, competitive positioning, occupancy metrics, and expense performance to drive strategic decision-making.
- Lead vendor selection, contract negotiations, and oversight of capital improvement projects.
- Manage and develop onsite teams through coaching, performance management, and professional development initiatives.
- Ensure compliance with Fair Housing regulations and company operating standards.
- Partner with prospective residents to secure leases through effective qualification and relationship-building strategies.
- Implement sales and marketing initiatives that improve leasing performance and resident retention.
Assistant Business Manager
Olympus Property
Phoenix
07.2015 - 03.2020
- Achieved 70% resident retention rate through proactive engagement and support.
- Maintained a 45%+ leasing conversion rate while securing new resident leases.
- Oversaw collections of resident accounts during residency and after move-out achieving $0 delinquency month over month
- Managed customer accounts and financial records, ensuring compliance with privacy regulations to protect resident information.
- Responded to resident concerns and coordinated resolutions, improving overall customer satisfaction.
- Assisted property leadership in risk management, legal compliance, and operational reporting.
- Conducted market research on local employment trends, development activity, and competitive properties to support occupancy strategies.
Lead Bartender
Red Devil Restaurants
01.2012 - 06.2015
- Managed sales and balanced financials for bar and restaurant registers, ensuring accurate daily reporting
- Led team of servers and cashiers during opening, dining, and closing shifts
- Achieved success in upselling featured menu items, enhancing guest experience and increasing average check size
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2016
Skills
- Property Operations Management
- Leasing strategy
- Occupancy Optimization
- Revenue growth
- Budget forecasting
- Financial reporting
- Contract negotiation
- Capital Improvement Projects
- Risk assessment
- Team leadership
- Retention strategies
- Fair Housing Compliance
Accomplishments
- Assistant Business Manager of the Year 2019
- Leasing Consultant of the Year 2017
- NAA Business Manager of the Year Nominee 2025, 2026
- NAA Community Team of the Year Nominee 2025, 2026
Certification
- Certified Apartment Manager (CAM) 2019-Current
Timeline
Business Manager
Olympus Property
03.2020 - Current
Assistant Business Manager
Olympus Property
07.2015 - 03.2020
Lead Bartender
Red Devil Restaurants
01.2012 - 06.2015
Bachelor of Science - Communications
Arizona State University