Hailey Sandeno
Peoria
Overview
2
2
years of professional experience
Work History
Owner/Operator
Sharp Towing And Recovery
Peoria, AZ
10.2025 - Current
- Operated towing equipment safely and efficiently to respond to customer requests.
- Coordinated vehicle recovery operations, ensuring timely service delivery.
- Maintained accurate records of tow operations and equipment usage.
- Provided exceptional customer service during emergency situations, addressing client concerns effectively.
- Implemented efficient scheduling processes for towing jobs to maximize productivity.
- Assisted in developing standard operating procedures for improved workflow consistency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Customer Service Representative 2
Preferred Homecare
Show Low, AZ
05.2024 - 03.2026
- Processed and fulfilled customer orders with accuracy and efficiency.
- Communicated with patients and healthcare providers to ensure timely delivery of products.
- Assisted in training new staff on order processing procedures and systems.
- Input order information into system and updated customer accounts to document and track customer orders.
- Managed multiple priorities effectively and efficiently
- Followed up with patients and scheduled appointments.
- Verified insurance coverage and eligibility for medical services.
- Ensured compliance with HIPAA regulations while handling sensitive patient information both in person and on the phone.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
Education
High School Diploma -
Ironwood High School
Glendale, AZ05-2010
Skills
- Business operations management
- Customer service
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
Timeline
Owner/Operator
Sharp Towing And Recovery
10.2025 - Current
Customer Service Representative 2
Preferred Homecare
05.2024 - 03.2026
High School Diploma -
Ironwood High School