Hailie-Jade Ciulla
Glendale
Summary
Dynamic Certified Trainer with a proven track record at Raising Cane's Restaurants, excelling in performance assessment and coaching techniques. Enhanced trainee productivity through personalized instruction and hands-on activities, consistently achieving high trainer evaluation ratings. Committed to fostering a positive learning environment and developing essential soft skills in new hires.
Overview
1
1
year of professional experience
Work History
Certified Trainer
Raising Cane's Restaurants
08.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles..
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Maintained organization of documents, materials, and equipment.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Provided coaching and mentoring to employees.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
Customer Service Cashier
Raising Cane's Restaurants
05.2024 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer experience by providing prompt and accurate transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Glendale High School
Glendale AZ05-2025
Skills
- Strong Customer service skills
- Effective problem resolution
- Effective time management
- Strong organizational skills
- Effective listening
- In-depth product knowledge
- Customer-focused complaint resolution
- Cross-functional teamwork
- Detail-oriented approach
- Effective troubleshooting skills
- Consistent reliability
- Strong verbal communication
- Analytical reasoning
Timeline
Certified Trainer
Raising Cane's Restaurants
08.2024 - Current
Customer Service Cashier
Raising Cane's Restaurants
05.2024 - 07.2024
High School Diploma -
Glendale High School
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