Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Haily Balanzar

Gilbert

Summary

Throughout my work and school history i do have work dynamic with a strong work ethic and exceptional customer service skills at Manuel's Mexican Restaurant. Proven the ability to enhance guest engagement and streamline operations, resulting in increased sales through effective upselling. Reliable team player with expertise in cash handling and food safety oversight, dedicated to delivering memorable dining experiences. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. I am a reliable and results-driven woman, with positive attitude and excellent communication skills, a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. At my job i am recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Also when i was studying at the medical sight as a tech i am an innovator with hands-on experience in emerging technologies and passion for continuous improvement.

Overview

6
6
years of professional experience

Work History

Server

Manuels Mexican Restaurant
Chandler, AZ
12.2020 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in training new staff on service techniques and menu knowledge.
  • Managed multiple tables efficiently, prioritizing tasks to enhance service speed.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Sandwich Maker

Panera Bread
Gilbert, AZ
07.2025 - 09.2025
  • Prepared high-quality sandwiches following standardized recipes and food safety guidelines.
  • Maintained cleanliness and organization of workstations to enhance operational efficiency.
  • Trained new staff on sandwich preparation techniques and customer service standards.
  • Collaborated with team members to optimize workflow during peak hours, ensuring timely service.
  • Monitored inventory levels and assisted in restocking ingredients to minimize shortages.

Server

Valle Luna Mexican Restaurants
Chandler, AZ
02.2024 - 11.2024
  • Resolved customer complaints swiftly, maintaining restaurant reputation for quality service.
  • Implemented suggestions for improving workflow, leading to enhanced team productivity.
  • Monitored inventory levels and communicated needs to management effectively.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

No Degree - Surgical Technologist

East Valley Institute Of Technology
Mesa, AZ
05-2024

High School Diploma -

Chandler High School
Chandler, AZ
05-2020

No Degree - Medical Assistant

East Valley Institute Of Technology
Mesa, AZ
05-2022

No Degree - Esthetician

East Valley Institute Of Technology
Mesa, AZ
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Service prioritization
  • Food safety oversight
  • Team member support
  • Reliable and responsible
  • Team player
  • POS operation
  • High energy and stamina

Accomplishments

  • Achieved Bartending by completing training with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sandwich Maker

Panera Bread
07.2025 - 09.2025

Server

Valle Luna Mexican Restaurants
02.2024 - 11.2024

Server

Manuels Mexican Restaurant
12.2020 - Current

No Degree - Surgical Technologist

East Valley Institute Of Technology

High School Diploma -

Chandler High School

No Degree - Medical Assistant

East Valley Institute Of Technology

No Degree - Esthetician

East Valley Institute Of Technology
Haily Balanzar