Haitham Alboni
Al Ain City
Summary
Dedicated and detail-oriented professional seeking a position in IT operations within shipboard crew operations. Proficient in providing essential technical support and troubleshooting for IT systems, with intermediate knowledge in software, hardware, and network support. Eager to contribute my skills and expertise to maintain and optimize technology infrastructure, and ensure uninterrupted IT operations in a maritime setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Supervisor
Al Ain Rotana Hotel
Al Ain City, United Arab Emirates
12.2019 - Current
- Installing, and configuring hardware, and software components to ensure uninterrupted usability
- Network configuration, troubleshooting and escalation.
- Setting up and configuring PCs, printers, scanners, peripherals, and networking equipment
- Installing and upgrading antivirus software and patches to ensure security at the user level.
- basic configuration PBX(telephone system).
- Diagnosing and troubleshooting technical issues, including account setup and network configuration
- Setting up and configuring WLC (Wireless LAN controller)
- Basic knowledge in handling NAS and SAN storage Dell VMware
- Conducting daily backup operations on servers
- Providing step-by-step technical help, both written and verbal
- Skillfully asking targeted questions to troubleshoot complex and time-sensitive technical issues
- Documenting warranties and guides for computer hardware and software
- Knowledge in Windows server installation, DHCP, Active Directory, and managing group policy
- Following standard procedures for the escalation of unresolved issues to the appropriate personnel
- On-premise management and maintenance of rack systems, storage devices, and switches
- Managing the Security Framework, firewall, and endpoint security
- CCTV installation and maintenance on a cable level(LG)
- Performing audits and tests on servers and computer systems
- Collaborating with the IT team to enforce security policies, ensuring compliance with industry standards
- Managing Disaster Recovery solutions
- Handling user tickets/incidents (Priority 1 to 5) in ServiceNow tool
- Collaborating with end-users to rectify reported problems to meet user needs
- Taking end-to-end ownership of multiple tasks and delivering them on time within the given SLA
- Resolving complex technical issues by employing systematic problem-solving methodologies.
Education
Bachelor of Information Technology -
SVU
12.2019
Diploma in Computer Engineering Administration -
Damascus
12.2013
Skills
- Freelancing as IT Technician responsible for Troubleshooting, Diagnosing, Technical Support, Hardware replacement, Active Directory, Networking, DHCP, Group Policy, Remote Desktop connection, Installing Operating Systems, Firewall, Managing User accounts, Antivirus updates, upgrading software applications, Server Backup, Disaster Recovery, NAS/SAN Storages, Install POS devices, Configure Printers, Scanners, pertaining warranties & guides, Performance check, Monitor workflow process and Server Health check
Certification
- Certificate EJPT from INE, 01/01/2023
- Course Training MCSA, 01/01/2022
- Course Training CCNA, 01/01/2021
Languages
Arabic, English
Personal Information
- Title: IT supervisor
- Date of Birth: 03/20/1993
- Nationality: Syrian
- Religion: Islam
- Visa Status: Employment
References
- Mohamed.safith@rotana.com
- Zlatko.misalev@rotana.com
- Aju.soman@hotmail.com
Timeline
Information Technology Supervisor
Al Ain Rotana Hotel
12.2019 - Current
Bachelor of Information Technology -
SVU
Diploma in Computer Engineering Administration -
Damascus