Halen Christman
PHOENIX,AZ
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
06.2025 - Current
General Manager
Chipotle Mexican Grill
01.2025 - 06.2025
- Oversaw daily operations, ensuring alignment with company objectives and operational efficiency.
- Developed and implemented strategic plans to enhance productivity and service delivery.
- Managed cross-functional teams to achieve business goals and improve workplace culture.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw daily operations to ensure high-quality food service and customer satisfaction.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Motivated staff to perform at peak efficiency and quality.
Apprentice
Chipotle Mexican Grill
12.2024 - 01.2025
- Managed inventory systems, optimizing stock levels and reducing waste through accurate forecasting.
- Oversaw daily operations, ensuring compliance with health and safety regulations across all departments.
- Handled cash accurately and prepared deposits.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Service Manager
Chipotle Mexican Grill
11.2023 - 12.2024
- Supervised service team to ensure high-quality customer interactions and satisfaction.
- Resolved complex customer issues, enhancing overall service experience and retention rates.
- Managed inventory levels, optimizing stock management and minimizing waste.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Analyzed customer feedback to improve service delivery and dining experience.
- Established performance standards for staff, promoting accountability and efficiency in service delivery.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Motivated staff to perform at peak efficiency and quality.
Kitchen Manager
Chipotle Mexican Grill
08.2023 - 11.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Certified Trainer
Chipotle Mexican Grill
09.2022 - 08.2023
- Assessed trainee progress through evaluations and provided constructive feedback for improvement.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Implemented interactive learning experiences to boost trainee retention and engagement levels.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their roles.
Crew Member
Chipotle Mexican Grill
11.2021 - 09.2022
- Collaborated with team members to maintain efficient workflow during peak hours.
- Prepared food items according to standard recipes, ensuring quality and consistency.
- Maintained cleanliness of work areas, following health regulations and company policies.
- Engaged with customers, addressing inquiries and resolving concerns effectively.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Kitchen Staff Member
Crackerjax
08.2021 - 11.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Assisted in setting up and breaking down kitchen stations.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05.2023
Skills
- Customer Service
- Food Preparation and Safety
- Equipment Maintenance
- Inspection and Observation
- Standardized Recipes
- Portion Sizes
- Food Preparation Management
- Cleaning and Sanitation
- Servsafe Certification
- Multitasking and Organization
- Team leadership
- Problem-solving
Certification
- Certified Servsafe Manager
- Certified Food Handler
Skills
- Team Leadership
- Teamwork and Collaboration
- Front of House Management
- Delegating Assignments and Tasks
- Calm and Pleasant Demeanor
Timeline
Service Manager
Chipotle Mexican Grill
06.2025 - Current
General Manager
Chipotle Mexican Grill
01.2025 - 06.2025
Apprentice
Chipotle Mexican Grill
12.2024 - 01.2025
Service Manager
Chipotle Mexican Grill
11.2023 - 12.2024
Kitchen Manager
Chipotle Mexican Grill
08.2023 - 11.2023
Certified Trainer
Chipotle Mexican Grill
09.2022 - 08.2023
Crew Member
Chipotle Mexican Grill
11.2021 - 09.2022
Kitchen Staff Member
Crackerjax
08.2021 - 11.2021
High School Diploma -
Horizon High School
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