Halie Stitt
Tucson,az
Summary
Dynamic professional with extensive experience in customer service at Yard House, Darden Restaurants. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Skilled in reservation management and adept at multitasking in fast-paced environments, consistently improving operational efficiency and contributing to positive dining experiences.
Overview
7
7
years of professional experience
Work History
Host/ Expo
YardHouse Darden Restaurants
07.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and excellent customer service.
- Managed reservation system to optimize seating efficiency and minimize wait times.
- Coordinated with kitchen staff to communicate guest preferences and dietary restrictions.
- Trained new hosts on procedures, enhancing team performance and guest interactions.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Handled guest inquiries and complaints professionally, improving overall satisfaction rates.
- Assisted in planning special events, contributing to smooth execution and positive experiences.
- Developed strategies for increasing table turnover during peak hours, enhancing operational efficiency.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Opened and closed seating sections according to volume of guests.
Legal Assistant Intern
Warren Law Firm
05.2024 - 08.2024
- Assisted in drafting and reviewing legal documents for accuracy and compliance.
- Conducted legal research using Westlaw and LexisNexis to support case preparation.
- Organized case files and maintained document management systems for easy access.
- Coordinated communication between clients, attorneys, and court personnel to streamline processes.
- Prepared trial exhibits and evidence summaries to aid in courtroom presentations.
- Managed scheduling of meetings, depositions, and court appearances efficiently.
- Supported attorney in client interviews by taking detailed notes and summarizing key points.
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
- Increased case organization by creating comprehensive chronologies of events, enabling attorneys to quickly review essential details.
- Enhanced client satisfaction by efficiently managing case files and maintaining an organized filing system.
- Improved case progression by diligently conducting legal research and drafting memoranda on various legal issues.
- Ensured compliance with court deadlines by accurately tracking dates and submitting required documents promptly.
Server
Austins Cattle Company/ Steak House
07.2020 - 05.2023
- Handled cash transactions and processed payments accurately.
- Responded to customer inquiries and resolved concerns professionally.
- Supported team members during peak hours by providing additional assistance.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Shalimar Cheers Pub
01.2019 - 01.2020
- Assisted customers with menu selections and dietary preferences.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to communicate orders effectively.
- Adapted to fast-paced environment while managing multiple tables efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Neuro Psychology, Minoring in Sociology
University of Arizona
Tucson, AZ05-2025
High School Diploma -
Lowndes High School
Valdosta, GA05-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Team player mentality
- Exceptional communication
- Professional appearance
- POS software
- Server support
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Seating arrangements
- Reservation management
- Up-selling techniques
- Sales strategies
- Strong interpersonal skills
Timeline
Legal Assistant Intern
Warren Law Firm
05.2024 - 08.2024
Host/ Expo
YardHouse Darden Restaurants
07.2023 - Current
Server
Austins Cattle Company/ Steak House
07.2020 - 05.2023
Server
Shalimar Cheers Pub
01.2019 - 01.2020
Bachelor of Science - Neuro Psychology, Minoring in Sociology
University of Arizona
High School Diploma -
Lowndes High School
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