Hallie Ellsworth
Mesa
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Copper Canyon Law
03.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Front Desk Medical Receptionist
Banner Urgent Care
08.2014 - 08.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-2014
East Valley Institute of Technology
Mesa, AZ05-2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Scheduling
- Attention to detail
- Punctual and reliable
- Courteous and professional
- Relationship building
Timeline
Receptionist
Copper Canyon Law
03.2022 - 04.2023
Front Desk Medical Receptionist
Banner Urgent Care
08.2014 - 08.2017
High School Diploma -
Mountain View High School
East Valley Institute of Technology
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