Hamida Ganbarli
Baku
Summary
Passionate hotelier with 10+ years experience in different 5 star hotel chains.
Recognition of Experiential Learning: Hotel Administration delivered by VET by EHL
Overview
10
10
years of professional experience
Work History
Spa Supervisor
Patina Maldives Fari Islands
01.2023 - 07.2024
- Increased spa revenue by developing and promoting special spa packages and seasonal offers
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime
Spa Receptionist
Conrad Maldives Rangali Island
12.2021 - 01.2023
- Assist guests and clients in an appropriate and timely manner
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Up-sell with latest departmental incentives.
Hostess
JW Marriott, Muscat
11.2020 - 10.2021
- Greet and seat guests by finding available table, pulling out chairs, etc
- Call guests to confirm their bookings, advise dress code and inquire about food allergy
- Prepare daily report with number of covers, reservation status, guest feedback
Housekeeping Coordinator
Kempinski Hotel Muscat
01.2019 - 07.2020
- Ensure to achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost property procedures
- Prepare monthly attendance sheet of the department (payroll).
Housekeeping Supervisor
Hilton, Baku
11.2016 - 12.2018
- Supervise Room Attendants Daily allocation of rooms and deep cleaning tasks to team members
- Manage guest requests
- Routine inspection of guest bedrooms to ensure they meet standards
Sales Coordinator
Hilton, Baku
08.2014 - 11.2016
- Answering in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner
- Provide support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed
- Assist with sales efforts in soliciting new business.
Education
Bachelor -
Azerbaijan University of Languages, Baku
02.2011
Skills
- Knowledge of MS Office
- Able to Operate Under Pressure
- Ability to Multitask
- Micros
- Eat2Eat
- Spa One
- Book4Time
Languages
English
Russian
Azerbaijani
Turkish
Timeline
Spa Supervisor
Patina Maldives Fari Islands
01.2023 - 07.2024
Spa Receptionist
Conrad Maldives Rangali Island
12.2021 - 01.2023
Hostess
JW Marriott, Muscat
11.2020 - 10.2021
Housekeeping Coordinator
Kempinski Hotel Muscat
01.2019 - 07.2020
Housekeeping Supervisor
Hilton, Baku
11.2016 - 12.2018
Sales Coordinator
Hilton, Baku
08.2014 - 11.2016
Bachelor -
Azerbaijan University of Languages, Baku