Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Hamida Ganbarli

Hamida Ganbarli

Baku

Summary

Passionate hotelier with 10+ years experience in different 5 star hotel chains.


Recognition of Experiential Learning: Hotel Administration delivered by VET by EHL

Overview

10
10
years of professional experience

Work History

Spa Supervisor

Patina Maldives Fari Islands
01.2023 - 07.2024
  • Increased spa revenue by developing and promoting special spa packages and seasonal offers
  • Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime

Spa Receptionist

Conrad Maldives Rangali Island
12.2021 - 01.2023
  • Assist guests and clients in an appropriate and timely manner
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Up-sell with latest departmental incentives.

Hostess

JW Marriott, Muscat
11.2020 - 10.2021
  • Greet and seat guests by finding available table, pulling out chairs, etc
  • Call guests to confirm their bookings, advise dress code and inquire about food allergy
  • Prepare daily report with number of covers, reservation status, guest feedback

Housekeeping Coordinator

Kempinski Hotel Muscat
01.2019 - 07.2020
  • Ensure to achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost property procedures
  • Prepare monthly attendance sheet of the department (payroll).

Housekeeping Supervisor

Hilton, Baku
11.2016 - 12.2018
  • Supervise Room Attendants Daily allocation of rooms and deep cleaning tasks to team members
  • Manage guest requests
  • Routine inspection of guest bedrooms to ensure they meet standards

Sales Coordinator

Hilton, Baku
08.2014 - 11.2016
  • Answering in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner
  • Provide support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed
  • Assist with sales efforts in soliciting new business.

Education

Bachelor -

Azerbaijan University of Languages, Baku
02.2011

Skills

  • Knowledge of MS Office
  • Able to Operate Under Pressure
  • Ability to Multitask
  • Micros
  • Eat2Eat
  • Spa One
  • Book4Time

Languages

English
Russian
Azerbaijani
Turkish

Timeline

Spa Supervisor

Patina Maldives Fari Islands
01.2023 - 07.2024

Spa Receptionist

Conrad Maldives Rangali Island
12.2021 - 01.2023

Hostess

JW Marriott, Muscat
11.2020 - 10.2021

Housekeeping Coordinator

Kempinski Hotel Muscat
01.2019 - 07.2020

Housekeeping Supervisor

Hilton, Baku
11.2016 - 12.2018

Sales Coordinator

Hilton, Baku
08.2014 - 11.2016

Bachelor -

Azerbaijan University of Languages, Baku

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Hamida Ganbarli