Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
PERSONALITY
Timeline
Generic

HAMZA SAYED

Abu Dhabi

Summary

I am a results-driven management professional with a proven track record in optimizing operational efficiency through strategic stock control and personnel leadership. I possess a deep commitment to excellence and the ability to identify and capitalize on growth opportunities. My experience includes successfully training and directing teams to ensure compliance with industry standards, while implementing innovative strategies to enhance sales, boost customer satisfaction, and streamline inventory management.

Overview

8
8
years of professional experience

Work History

STORE IN CHARGE

GMG Consumer
08.2023 - Current
  • Successfully trained over 15 new employees in handling, preparation, and storage of fresh food products, resulting in a 25% boost in team competency and operational efficiency.
  • Led a team of 10 staff members in stocking, presentation, and rotation of fresh produce, achieving 100% compliance with freshness standards and improving inventory turnover rates by 20%.
  • Preserved cleanliness and organization of the fresh food area, consistently exceeding health inspection standards and earning an 'Excellent' rating in every inspection.
  • Addressed customer complaints and inquiries regarding fresh food items with effective solutions, achieving a 90% customer satisfaction rate.
  • Supervised daily cash handling operations, processing an average of $15,000 in transactions with complete accuracy in reconciliations over a 12-month period.
  • Analyzed sales performance trends and implemented targeted strategies, increasing sales by 15% within the first quarter. Developed customer acquisition strategies that grew store traffic by 20% and contributed to a 10% increase in quarterly profits.
  • Administered an annual store budget of $500,000, ensuring strict compliance with financial targets and maintaining precise, transparent records to support fiscal accountability.
  • Implemented loss prevention strategies, reducing shrinkage by 12%, and streamlined inventory audits, ensuring 98% inventory accuracy.

TEAM LEADER

DROPS Wholesale
08.2021 - 07.2023
  • Monitored team performance to identify areas for improvement and implemented targeted corrective actions, achieving a 15% increase in operational efficiency.
  • Cultivated a positive, supportive, and collaborative work environment, enhancing employee relationships and boosting team morale and retention rates by 20%.
  • Demonstrated a proven ability to drive profitable operations, achieving a 10% year-on-year revenue growth through strategic stock control, effective personnel management, and innovative business initiatives.
  • Successfully solved complex customer inquiries, disputes, and complaints with a 90% resolution success rate, significantly improving overall customer satisfaction
  • Conducted weekly price label updates for 2,500 products, achieving 100% compliance through accurate scanning with RF technology.
  • Managed detailed records for over 50 contracts, ensuring timely renewals and compliance with terms, and successfully overturned 10 manager refusals, meeting retailer requirements efficiently.
  • Coordinated weekly rotation of 500 merchandise items to optimize inventory flow and freshness. and maintained consistent product quality, reducing waste by 15%.

SUPERVISOR

Carrefour Hypermarket
05.2017 - 07.2021
  • Promptly addressed customer complaints, achieving a 90% satisfaction rate and successfully transforming negative
  • experiences into positive outcomes.
  • Upheld exceptional standards of workplace cleanliness and organization, resulting in a 15% reduction in health inspection issues.
  • Optimized inventory management, maintaining stock levels for 1,000 SKUs, ensuring zero shortages during peak periods, and improving order fulfillment efficiency by 20%.
  • Supervised daily operations to ensure 100% compliance with health and safety regulations.

Education

High School Diploma -

ITI

High School Diploma -

NIOS

Skills

  • Sales Strategies
  • Retail Management
  • Inventory & Storage Management
  • Stock Management
  • Stock Control Procedures
  • Team Leadership
  • Operational Efficiency
  • People Management
  • Customer Service
  • Customer Assistance
  • Microsoft Office

Accomplishments

Successfully trained over 15 new employees, led a team ensuring compliance and turnover, resolved customer complaints effectively, and managed a store budget with significant sales growth

Additional Information

UAE Driving License

Languages

English
Hindi

PERSONALITY

  • Team player, thriving in collaborative settings while also capable of working independently.
  • Proactive and self-motivated with a problem-solving mindset.
  • Detail-oriented and focused on delivering consistent quality.
  • Strong communicator with excellent interpersonal skills.
  • Adaptable and quick to embrace new challenges and environments.

Timeline

STORE IN CHARGE

GMG Consumer
08.2023 - Current

TEAM LEADER

DROPS Wholesale
08.2021 - 07.2023

SUPERVISOR

Carrefour Hypermarket
05.2017 - 07.2021

High School Diploma -

ITI

High School Diploma -

NIOS

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HAMZA SAYED