Hannah Brown

Completed day-to-day duties accurately and efficiently.

• Prioritized and organized tasks to efficiently accomplish service goals.
• Proficiently used ICD and CPT coding to ensure precise patient data transcription for reimbursement.
• Self motivated, problem solver with strong organizational skills.
• Clean secure and uninterrupted office room to prioritize privacy.

• Managed daily operations of deli department ensuring product freshness and quality.
• Trained and supervised staff on food safety and customer service protocols.
• Developed schedules to optimize staff coverage during peak hours.
• Assisted customers with product selection and answered inquiries effectively.
• Monitored compliance with health regulations to ensure safe food handling practices.
• Utilized POS system to accurately process transactions, issue refunds and credits when appropriate and resolve discrepancies with customers' accounts.
• Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
• Organized training sessions for new hires regarding store policies, job duties and operational procedures related to the service deli section.
• Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
• Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
• Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
• Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
• Assisted team members during peak hours by providing additional support where needed.
• Developed and implemented effective merchandising strategies that resulted in increased sales revenue.
• Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Prepared and led food service training programs to teach staff various tasks.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Trained new employees to perform duties.
• Delegated work to staff, setting priorities and goals.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Resolved problems or concerns to satisfaction of involved parties.
• Assisted staff by serving food and beverages or bussing tables.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Inspected dining and serving areas for cleanliness and proper setup.

• Consistent focus on attitude, problem-solving and personal/professional ethics.
• Making sure that customer empathy,trust and respect is our core value to ensure that all transactions end positive.
• Answering many calls daily involving orders and resolving any conflict a customer may have.
• Daily outbound calls to promote sales and attain new customers with result driven outcome.
• Managed daily operations of deli department ensuring product freshness and quality.
• Trained and supervised staff on food safety and customer service protocols.
• Developed schedules to optimize staff coverage during peak hours.
• Coordinated inventory management to maintain adequate stock levels.
• Implemented new menu items based on customer feedback and seasonal trends.
• Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
• Assisted team members during peak hours by providing additional support where needed.
• Completed regular inventories of food and material stocks.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Created effective marketing promotions to improve business.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Assisted customers with product selection and answered inquiries effectively.
• Monitored compliance with health regulations to ensure safe food handling practices.
• Collaborated with vendors to negotiate pricing and secure quality supplies.
• Utilized POS system to accurately process transactions, issue refunds and credits when appropriate and resolve discrepancies with customers' accounts.
• Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
• Managed staff on all protocols with authority to hire or fire as governed by employment laws.
• Managed duties for deposits and totals focus to reconcile cash and sales receipts, securing funds and verifying records for accuracy.
• Consistently delivered high-quality work with strong attention to detail.
• Maintained excellent attendance record and always worked to be shining example to other team workers.
• Reliable point of contact to give vetted information to peers and consumers alike.
• Work well under pressure. Deliver on time results and can problem solve on the spot when needed.
• Ability to stay calm, adapt to unexpected challenges. and maintain productivity with management and problem solving skills.