Hannah Hook
Marana
Summary
Meticulous Cashier and Customer Service Representative; excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Dairy Queen Fast Food chain restaurant, American Eagle Outfitters, Penn Valley Shows: Traveling Carnival & Fair Company, and The Edison Hotel.
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Results-driven housekeeper; excels in any position or environment using solid skills and past experience. An employee who consistently meets deadlines and goals and communicates effectively.
Overview
11
11
years of professional experience
Work History
Dairy Queen Crew Member & Cashier
Dairy Queen Grill & Chill
06.2013 - 03.2014
- Prioritized helping customers over completing other routine tasks in the store.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Answered customer telephone calls promptly and in an appropriate manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursued personal learning and development opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Processed cash and credit payments rapidly and accurately.
Retail Sales Associate
American Eagle Outfitters & Aerie Store
08.2014 - 01.2015
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Responded to customer concerns with friendly and knowledgeable service.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Alerted customers to upcoming sales events and promotions.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cleaned and organized the store, including the checkout desk and displays.
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in a sincere and friendly manner.
- Actively pursued personal learning and development opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Carnival Worker & Cashier of Traveling Food Concession
Penn Valley Shows LLC.
04.2015 - 10.2015
- Received customer payments.
- Maintained cleanly enviroment and consistently made new product. (i.e. corn dogs, cotton candy, popcorn, shaved ice, Icee's, carmel and candy apples.
- Reported security and service incidents to management.
- Greeted customers promptly.
- Kept work areas clean, neat and organized for maximum productivity.
- Moved new inventory from Box truck to Cotton Candy Concession trailer and arranged product on shelves or other displays in an attractive manner.
- Collected and stored coupons.
- Responded to customer concerns with friendly and knowledgeable service.
- Preserved a perfect attendance record for 6 months.
- Actively pursued personal learning and development opportunities.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Built and established positive relationships with patrons, team members and supervisors.
Waitress
The Hotel Edison And Front Street Station
12.2015 - 04.2018
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Maintained clean dining room, lobby and service areas at all times.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
- Upheld highest standard for cleanliness of glass and silverware.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Routinely removed trash and debris from restaurant.
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Stocked and maintained cleanliness of stations.
- Served beverages, breads and butter and replenished items as necessary.
- Set dining tables according to type of event and service standards.
- Consistently provided professional, friendly and engaging service.
- Offered enthusiastic and personable service to all customers.
- Upheld standards of cleanliness, food handling and safety.
- Affected quick resolutions to customer problems and brought in management when needed.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
- Rolled up clean silverware throughout the day to maintain an adequate supply.
- Followed checklists for shift start and end to help with smooth transitions.
- Assisted co-workers whenever possible.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Provided friendly and attentive service.
Carnival Worker
Penn Valley Shows
08.2018 - 09.2018
Live-out Infant Nanny
The Summers Family
03.2022 - 06.2022
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
In-Home Nanny
The Abdullah Family
08.2022 - 01.2023
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children basic life skills, manners and personal hygiene.
In-Home Nanny
The Trandicosta Family
02.2023 - 08.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted with housework such as laundry and cooking.
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding and patient with others.
- Established and maintained safe play environment for children.
- Transported children to and from activities using personal or family vehicle.
Live-Out Infant Nanny
The McMicheal Family
01.2024 - Current
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
Education
Bachelor of Arts -
Susquehanna University
Selinsgrove, PAHigh School Diploma -
Selinsgrove Area High School
Selinsgrove, PA2015
Skills
- Easily trainable
- High energy
- Upselling capability
- Accurate money handling
- Food safety procedures
- Sanitation requirements
- Guest relations
- Speech clarity
- Dining experiences
- Courteous, professional demeanor
- Quick problem solver
- Flexible schedule capability
- Professional demeanor
- Customer service focus
- Excellent people skills
- Social perceptiveness
- [Product] knowledge (Knowledge is power)
- Multi-tasking strength
- Adapt to diverse groups
- Problem-solving skills
Timeline
Live-Out Infant Nanny
The McMicheal Family
01.2024 - Current
In-Home Nanny
The Trandicosta Family
02.2023 - 08.2023
In-Home Nanny
The Abdullah Family
08.2022 - 01.2023
Live-out Infant Nanny
The Summers Family
03.2022 - 06.2022
Carnival Worker
Penn Valley Shows
08.2018 - 09.2018
Waitress
The Hotel Edison And Front Street Station
12.2015 - 04.2018
Carnival Worker & Cashier of Traveling Food Concession
Penn Valley Shows LLC.
04.2015 - 10.2015
Retail Sales Associate
American Eagle Outfitters & Aerie Store
08.2014 - 01.2015
Dairy Queen Crew Member & Cashier
Dairy Queen Grill & Chill
06.2013 - 03.2014
Bachelor of Arts -
Susquehanna University
High School Diploma -
Selinsgrove Area High School
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