Hannah Lyon
Mesa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with handling customer interactions and resolving issues promptly. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SettlementOne
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing using CRM systems to ensure timely and accurate service delivery.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer feedback, implementing solutions that enhanced overall satisfaction.
Unit Secretary
Medical University Of South Carolina
07.2024 - 10.2024
- Streamlined paperwork processes to improve turnaround time and efficiency.
- Coordinated distribution of documentation to physicians, maintained clean staff areas, and managed supply inventory to ensure unit readiness.
- Maintained accurate and organized patient records using electronic health record systems.
- Coordinated communication between medical staff and patients, ensuring timely information exchange.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
FRONT DESK RECEPTIONIST
EARTHLING DAY SPA AND PILATES
11.2023 - 07.2024
- Welcomed clients and ensured a positive first impression through attentive service and hospitality.
- Managed check-ins, provided amenities, and coordinated client flow between services.
- Hosted group events to create inclusive, high-quality experiences.
- Maintained cleanliness, inventory, and promoted a relaxing, wellness-focused environment.
- Coordinated scheduling for spa services, optimizing therapist availability and client preferences.
- Maintained accurate records of appointments and transactions using spa management software.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
CUSTOMER CARE REPRESENTATIVE 2
BEST WESTERN
02.2023 - 10.2023
- Managed guest reservations, account maintenance, and enrollment in rewards programs and promotions.
- Assisted guests with online access and account support, consistently driving sales and enhancing customer satisfaction.
- Proactively reduced escalations by resolving issues within policy guidelines, including issuing reward points to ensure positive guest experiences.
- Collaborated with cross-functional teams to streamline processes and enhance customer experience.
- Maintained up-to-date knowledge of promotions and services to better assist customers effectively.
- Managed high call volume with exceptional professionalism and efficiency.
ASSISTANT MANAGER OF CUSTOMER OPERATIONS
OLD NAVY
07.2021 - 02.2023
- Promoted to manager in a short time after showing exemplary leadership and professionalism in the workplace.
- Established and implemented training programs to enhance employee knowledge of best practices and customer satisfaction.
- Promoted a culture of safety awareness based on understanding of regulatory mandates and best practice standards.
- Assisted other employees with their individual goals.
- Collaboration with surrounding managers for comparison of sales and plans to increase sales volume.
- Coordinated staff scheduling to optimize labor efficiency and ensure coverage during peak hours.
- Assisted in inventory management, maintaining stock levels and minimizing discrepancies.
SALES ASSOCIATE & LOSS PREVENTION LEAD
OLD NAVY
03.2020 - 07.2021
- Provided personalized customer service on the sales floor, assisting with purchases, rewards enrollment, and store credit applications.
- Managed inventory by ordering out-of-stock items and replenishing merchandise.
- Collaborated with other Gap Inc. locations, monitored for loss prevention, and advocated for workplace safety.
- Supported sales performance by tracking daily goals and promoting a positive shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate's degree - Criminology
LAKELAND COMMUNITY COLLEGE
01.2020
High School - undefined
KIRTLAND HIGH SCHOOL
01.2020
Skills
- Self driven, organized, team oriented, interpersonal skills, time management
- Customer service
- Active listening
- Follow-up skills
- Call management
- Product knowledge
- Prioritization
- De-escalation techniques
- Live chat support
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
SettlementOne
01.2025 - Current
Unit Secretary
Medical University Of South Carolina
07.2024 - 10.2024
FRONT DESK RECEPTIONIST
EARTHLING DAY SPA AND PILATES
11.2023 - 07.2024
CUSTOMER CARE REPRESENTATIVE 2
BEST WESTERN
02.2023 - 10.2023
ASSISTANT MANAGER OF CUSTOMER OPERATIONS
OLD NAVY
07.2021 - 02.2023
SALES ASSOCIATE & LOSS PREVENTION LEAD
OLD NAVY
03.2020 - 07.2021
High School - undefined
KIRTLAND HIGH SCHOOL
Associate's degree - Criminology
LAKELAND COMMUNITY COLLEGE
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