Hannah Peppler
Phoenix
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking and dedicated to my team. I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
The Scott Resort And Spa
12.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Handled guests complaints throughout the entire resort and upheld professionalism and kept to our company standards as I assist in making the guest experiences my top priority.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Food and Beverage Manager
Marriott
07.2023 - 12.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Managed bar and wait staff and directed hiring program.
Restaurant Manager
Nimarcos Pizza
04.2021 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
No Degree - Hotel Restuarant Managment
Northern Arizona University
Flagstaff, AZAssociate of Arts - Hotel Restaurant Managment
Coconino County Community College
Flagstaff, AZ2022
Skills
- Menu development
- Scheduling Staff
- Fine-dining expertise
- Cost Control
- Originality and Creativity
- Staff Leadership
- Customer Service
- Customer Satisfaction
- Critical Thinking
Certification
Title 4 Management
Arizona Liquor License
Timeline
Food and Beverage Supervisor
The Scott Resort And Spa
12.2023 - Current
Food and Beverage Manager
Marriott
07.2023 - 12.2023
Restaurant Manager
Nimarcos Pizza
04.2021 - 07.2023
No Degree - Hotel Restuarant Managment
Northern Arizona University
Associate of Arts - Hotel Restaurant Managment
Coconino County Community College
Title 4 Management
Arizona Liquor License
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