Hannah Poppert
Phoenix
Summary
Dynamic and results-driven professional with extensive experience at Manuels Mexican Restaurant. Proven track record in enhancing customer satisfaction and optimizing operations through effective team leadership and problem-solving. Skilled in money handling and decision-making, successfully implemented inventory systems that reduced waste and improved service quality.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Assistant Manager/Owner
Manuels Mexican Restaurant
09.2021 - Current
- Assisted in daily operations, ensuring smooth restaurant service and high customer satisfaction.
- Trained and mentored staff on operational procedures and customer service best practices.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Analyzed operational workflows to identify inefficiencies and recommend process improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server/Bartender
Manuels Mexican Restaurant
03.2013 - 09.2021
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate menu changes and special requests.
- Trained new servers on restaurant policies and efficient service techniques.
- Resolved customer complaints effectively, maintaining positive dining experiences.
- Implemented upselling strategies, increasing overall sales during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Communication Sciences And Disorders - Science
Northern Arizona University
Flagstaff, AZ05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
Timeline
Assistant Manager/Owner
Manuels Mexican Restaurant
09.2021 - Current
Server/Bartender
Manuels Mexican Restaurant
03.2013 - 09.2021
Bachelor of Communication Sciences And Disorders - Science
Northern Arizona University