HANNAH ROBERTSON
The Wilde Resort and Spa
Cottonwood
9
years of professional experience
Dynamic college student with a background as a Children's Case Manager, possessing expertise in customer service techniques, mental health treatment planning, crisis intervention, and conflict resolution strategies. Committed to leveraging skills to gain knowledge and experience in the mental health field, with aspirations of attending graduate school to become a licensed counselor. Recognizing the significant value of diverse experiences across industries such as customer service, food and beverage, retail, hospitality, healthcare, and education. Insights gained from these fields enhance the ability to contribute effectively as a reliable team member and valuable asset in any professional setting.
Work History
Pool Bar - Bartender
2 Months- Operate ALOHA POS systems and Expo services.
- Prepare and serve house-crafted alcoholic and non-alcoholic beverages.
- Serve and expedite food from the partnered restaurant.
- Perform opening and closing duties with high attention to detail.
- Restock and batch all necessary components of the menu daily.
- Maintain a clean and organized workspace, ensuring the pool area is neat and set to standard.
- Supported the highest standards of conduct and service to support the company's reputation.
- Addressed and resolved customer concerns to maintain company loyalty and uphold brand standards.
Front Office Receptionist
1 Year 7 Months- Greeted visitors and ensured check in and safety protocols were followed on a daily basis.
- Operated door bell and camera system to screen visitors upon entry.
- Assisted Administration team in operational duties and secretary work.
- Worked closely with the Dean of Students, assisting in the documenting and filing of disciplinary issues.
- Assisted in yearly Graduation operations, staff events, and sporting events.
- Resolved conflict with students and community members in a timely and effective manner.
Children's Care Manager and Intake Coordinator
2 Years 7 Months- Coordinated assessments and client staffing.
- Managed client records.
- Provided supportive counseling in school, office, and community settings.
- Facilitated skills-based and therapeutic group sessions.
- Completed initial assessments and reassessments.
- Developed treatment planning and treatment plan updates.
- Documented and presented treatment interventions and care management.
- Maintained clinical productivity, and enhanced professional growth.
- Remained culturally competent, in compliance with documentation, federal, state, and RBHA guidelines, while adhering to ethical standards.
- Coordinated for Out of Home placement and treatment.
- Utilized working knowledge of the DSM-V and ICD-10 and the criteria for mental health disorders.
- Identified risk management concerns and reported scenarios to appropriate management.
- Communicated with patients with compassion while keeping medical information private.
Key Holder
2 Years 5 Months- Demonstrated friendly and helpful customer service and Nomadic selling.
- Expanded on leadership and operational skills while making lasting connections with the Sedona team.
- Demonstrated Key Holder operational duties and selling techniques daily.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge.
- Coordinated floor moves, merchandising, and display maintenance and monitored floor stock to keep popular items available to buyers.
Barista
2 Months- Operated a cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Supported the highest standards of conduct and service to support the company's reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Master's Program
Currently enrolled
Bachelor of Science - Psychology
- Dean's List Honoree 2020-2021
- Lumberjack Scholarship Recipient
- Graduated 1 Semester early
- GPA: 3.5 GPA
Some College (No Degree) - Psychology And General Studies
Completed Dual enrollment classes during Senior year of high school and transferred credits to NAU.
High School Diploma
- High Honors Recipient by demonstrating excellent knowledge in American History and Literature through an Oral Board Exam.
- GPA: 3.8 GPA
Skills
Risk Management
Time Management
Verbal and Written Communication
Quality Assurance
Recordkeeping and Documentation
Problem-Solving
Strong Work Ethic
Self-Driven and Motivated
Team player attitude
Strong multitasking
Interests
Vice President of Student Council
Awarded more than $1000 through AHA Sports Scholarship & Christiana Gonzalez Memorial Scholarship
Ranked in Top 5 of class
Lumberjack Scholarship Recipient
Timeline
Pool Bar - Bartender
The Wilde Resort and Spa
05.2026 - CurrentRead More
Front Office Receptionist
Mingus Union High School
10.2024 - 05.2026Read More
Children's Care Manager and Intake Coordinator
Spectrum Healthcare
09.2021 - 04.2024Read More
Key Holder
Earthbound Trading Company
04.2019 - 09.2021Read More
Barista
Starbucks
07.2017 - 09.2017Read More
American Heritage Academy
High School Diploma
Read More
Yavapai College
Some College (No Degree) from Psychology And General Studies
Read More
Adams State University
Master's Program
Read More
Northern Arizona University
Bachelor of Science from Psychology
Read More