Hannah Teel
Scottsdale
Summary
Organized and detail-oriented professional provides excellent customer service and works to carry out events to highest of standards. Experience with planning, marketing, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator, high-energy and adept at problem-solving.
Overview
9
9
years of professional experience
Work History
Account Manager
ADP
10.2023 - Current
- Streamlined payroll processes by implementing efficient management techniques, resulting in reduced errors and increased accuracy.
- Managed multiple accounts simultaneously, ensuring accurate data input and timely processing of payroll for each client.
- Developed strong relationships with clients through consistent communication, understanding their unique needs, and delivering tailored solutions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Business Owner
Simply Body Art, LLC
10.2017 - Current
- Manage operations of day-to-day administration
- Established and organized online scheduling system and created client intake forms for over 3,000 clients
- Event coordination for 3 large events yearly and monthly local networking events
- Conduct payroll, book-keeping, inventory, organize travel plans, special events, and budget
- Create content and course materials for training
- Facilitate training and event operations
- Manage marketing, social media campaigns, charities, newsletters, networking, and event coordination
- Maintain professional appearance, set expectations, and build relationships for future collaboration.
Customer Relations Coordinator
Sprouts Farmers Market
12.2016 - 10.2017
- Received and processed over 50 daily incidents, including customer complaints, compliments, inquiries, and suggestions on a virtual platform
- Exhibited ability to stay calm and think critically during all customer interactions
- Gained thorough understanding of each case to identify solutions quickly while maintaining positive attitude
- Managed and tracked multiple responsibilities related to daily tasks and long-term projects
- Collaborated with other team members to set up monthly and yearly departmental goals.
Marketing Activation Specialist, marketing assistant
Square One Concepts, Inc
10.2015 - 12.2016
- Promoted from marketing/communications intern to Activation Specialist
- Coordinated scheduling, hiring, and managing, and attended special events
- Assisted with set-ups and breakdowns
- Respondent for daily social media account reviews (Yelp, Google, etc.)
- Liaison for corporate directors and off-site management team
- Created weekly operation reports and assisted with ad creation.
Education
Certificate - Human Resources Management
University of Minnesota
09.2023
Bachelor of Science - Communications and Special Event Management
Arizona State University
Tempe, AZ05.2017
Skills
- 6 years of leadership experience, events management, marketing, and administration
- 15 years in hospitality and customer service
- Microsoft Office, Word, PowerPoint, Excel, Outlook, Teams
- Adobe, Photoshop, QuickBooks, Mail Chimp, Jane, GoDaddy, Yelp, Survey Monkey, Service Now, EZ Texting
- Training and Development
- Customer Relations
- Professional Networking
- Managing Events Start to Finish
Timeline
Account Manager
ADP
10.2023 - Current
Business Owner
Simply Body Art, LLC
10.2017 - Current
Customer Relations Coordinator
Sprouts Farmers Market
12.2016 - 10.2017
Marketing Activation Specialist, marketing assistant
Square One Concepts, Inc
10.2015 - 12.2016
Certificate - Human Resources Management
University of Minnesota
Bachelor of Science - Communications and Special Event Management
Arizona State University
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