Hannah Ware
FLAGSTAFF
Summary
Results-driven professional skilled in event planning and local marketing strategies. Demonstrated success in developing promotional campaigns that elevate brand visibility and drive customer interaction. Looking to leverage strong problem-solving abilities to support business growth. Known for strong training and team development skills, ready to drive efficiency and improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Manager
Texas Roadhouse
Flagstaff, AZ
07.2024 - Current
- Streamlined daily operations to ensure superior guest experiences and consistent service quality.
- Developed and implemented training programs to enhance team members' customer service skills and operational knowledge.
- Developed and executed efficient scheduling strategies to maximize team productivity and resource utilization.
- Engaged with kitchen team to monitor food quality and streamline order delivery processes.
- Monitored inventory levels, ensuring adequate supplies while minimizing waste and costs.
- Assisted in developing promotional strategies to increase sales and enhance brand visibility.
Local Store Marketer
Texas Roadhouse
Flagstaff, AZ
03.2023 - 07.2024
- Crafted and launched strategic local marketing campaigns focused on elevating brand recognition and driving customer interaction.
- Worked alongside management to pinpoint target demographics, enhancing the focus of promotional efforts and event planning.
- Cultivated relationships with local organizations and businesses through strategic community outreach initiatives.
- Monitored and assessed market trends to inform and refine promotional initiatives and menu development.
Waitress
Texas Roadhouse
Flagstaff, AZ
04.2021 - 03.2023
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new team members on restaurant procedures and best practices for service excellence.
News Director
NAZ Today
Flagstaff, AZ
01.2021 - 12.2022
- Managed news operations with a focus on delivering timely and precise reporting to enhance audience engagement.
- Spearheaded brainstorming sessions to cultivate unique narratives that enhance viewer interaction and broaden audience demographics.
- Directed management of editorial calendar to ensure timely coverage of high-impact stories.
- Oversaw production processes, coordinating with reporters and editors to maintain high-quality standards.
News Reporter
NAZ Today
Flagstaff, AZ
01.2021 - 12.2022
- Conducted in-depth research and interviews to produce accurate news reports on local events.
- Collaborated with editors to ensure timely publication of breaking news stories.
- Developed engaging content for digital platforms, enhancing audience reach and interaction.
- Utilized multimedia tools to create compelling visual narratives accompanying written articles.
Education
Bachelor of Science - Communications
Northern Arizona University
Flagstaff, AZ12-2022
Skills
- Event planning
- Social Media Management
- Customer engagement strategies
- Procurement vendor oversight
- Risk management & problem-solving
- Team leadership & staff training
Accomplishments
- Local Store Marketer for two fiscal quarter
- BEA Student News Competition - 1st place for Television Newscast
- Raised over $10,000 in funds for schools, homeless shelters, and non-profits
Timeline
Service Manager
Texas Roadhouse
07.2024 - Current
Local Store Marketer
Texas Roadhouse
03.2023 - 07.2024
Waitress
Texas Roadhouse
04.2021 - 03.2023
News Director
NAZ Today
01.2021 - 12.2022
News Reporter
NAZ Today
01.2021 - 12.2022
Bachelor of Science - Communications
Northern Arizona University