HANNAH WILLIAMS
Mesa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Implementation Specialist
Arcoro
Phoenix
02.2024 - Current
- Managed client onboarding processes for software implementation projects.
- Collaborated with cross-functional teams to address client requirements and concerns.
- Supported troubleshooting efforts by providing technical assistance during implementation phases.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Conducted training sessions for users on how to use the newly implemented software program.
- Verified that every client received the highest level of support, assistance and professionalism to uphold the company's commitment to service.
- Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Tracked customer interactions using CRM tools such as Salesforce or Zendesk.
- Documented processes related to customer interaction tracking systems such as Salesforce or Zendesk.
PAYROLL AND HUMAN RESOURCES ADMIN
Revolution Industrial
Chandler
09.2023 - 02.2024
- Initiated and managed onboarding processes to ensure new hires received equipment and access before start dates, improving readiness.
- Conducted initial screening interviews and forwarded qualified candidates to hiring managers, reducing time-to-fill for openings.
- Developed and posted clear job descriptions online and tracked applicant follow-ups to maintain candidate pipeline integrity.
- Resolved employee concerns and mediated conflicts to maintain a positive work environment and improve retention outcomes.
- Monitored compliance with labor laws and company policies to ensure regulatory adherence and ethical standards.
- Coordinated travel, hotel, and vehicle arrangements for staff to support business needs and reduce logistical delays.
- Managed executive and team calendars to optimize scheduling and meeting efficiency.
- Prepared onboarding materials and led orientation sessions to accelerate new hire productivity.
- Maintained confidential employee records in HR software, ensuring data protection and audit readiness.
- Assisted employees with benefits, payroll, and leave inquiries and coordinated enrollment in health and retirement plans.
- Designed a candidate screening checklist to prioritize role-fit indicators, improving selection clarity and reducing misaligned hires through targeted evaluation.
- Audited onboarding documentation and corrected inconsistencies, strengthening record accuracy and easing future audits and compliance reviews.
- Created role-specific quick-start guides to clarify initial responsibilities, enabling faster task ownership and measurable gains in early productivity.
- Managed payroll processing for 205 employees weekly using Procore Foundation and Bamboo HR, ensuring timely payouts and accuracy.
- Completed full onboarding and compliance for new hires to enable on-time start dates and operational readiness.
- Verified I-9 forms and maintained documentation to ensure federal employment eligibility compliance.
- Led employee training and provisioned necessary equipment to support job readiness and productivity.
- Resolved employee grievances and complaints, maintaining positive employee relations and reducing escalations.
- Maintained and updated employee profiles to ensure accurate HR records and reporting integrity.
- Generated and maintained HR and payroll reports to support audits and leadership decision-making.
- Administered leave of absence, FMLA, and workers' compensation cases to ensure policy compliance and continuity of benefits.
- Partners with benefits, HRIS, and finance to resolve complex pay queries, establishing clear escalation paths that shorten resolution cycles and clarify ownership.
- Audits timecard and HR records to pinpoint reconciliation bottlenecks, applies targeted corrections to improve alignment and reduce investigation time.
- Coaches payroll colleagues on deduction rules and troubleshooting techniques, increasing team confidence and lowering reliance on escalations.
- Coordinated with hiring managers and HRIS to synchronize new-hire data flows, ensuring smoother first payroll inclusion and faster issue resolution.
- Conducted meticulous reconciliations between timekeeping records and payroll inputs, resolving discrepancies to maintain accurate payroll ledgers and reporting integrity.
PAYROLL SPECIALIST
Odle Management
Scottsdale
09.2022 - 09.2023
PAYROLL SPECIALIST
Aerotek
Tempe
02.2021 - 09.2022
- Coordinated end-to-end payroll cycles to ensure timely payroll delivery and strengthened governance across departments.
- Aligned pay policies with HR and benefits teams to streamline exception handling and improve cross-team response.
- Audited time-entry and benefit feeds daily to detect anomalies early and maintain accurate payroll records.
- Investigated recurring pay discrepancies using root-cause analysis and implemented corrective procedures to improve data integrity.
- Managed vendor and system communication to resolve feed issues and stabilize payroll runs for consistent operations.
- Analyzed payroll feed discrepancies across systems and implemented fixes that improved data consistency and eased month-end closing.
- Established process checkpoints and documentation standards for complex pay cases to improve auditability and support scalable operations.
- Processed multi-state payroll for about 2,500 employees using ADP, ensuring compliance and accurate pay delivery.
- Assisted HR with onboarding and offboarding tasks to ensure payroll setup and terminations were handled correctly.
- Ensured final paychecks complied with state laws and were issued correctly to departing employees.
- Conducted exit interviews to capture payroll-related feedback and identify process improvements.
- Managed vendor escalations and system adjustments to stabilize payroll runs, producing steadier processing and more predictable pay delivery.
- Processed payroll for 700+ employees using ADP, PeopleSoft, Oracle, UKG, and Kronos with accurate cycle completion.
- Ensured timely and accurate payroll entry each pay period, reducing reconciliation issues and exceptions.
- Maintained communication with account managers to secure approved timecards and documented time-off approvals before payroll cutoffs.
- Coordinated onboarding and compliance checks to ensure new hires met all site requirements prior to start dates.
- Audited multi-source payroll feeds to detect reconciliation gaps, applying targeted fixes that improved payroll consistency and strengthened audit traceability.
- Validated new hire and termination data across systems, preventing erroneous payouts and ensuring accurate payroll closes for each cycle.
- Automated payroll validation checkpoints across ADP and Kronos feeds to catch data mismatches earlier, producing more consistent cycle closes and smoother audits.
- Reconciled cross-system pay components by tracing source transactions and correcting posting errors, yielding noticeable reductions in post-close adjustments.
- Partnered with site managers to verify timecard anomalies before cutoff, preventing late corrections and strengthening payroll timeliness and stakeholder trust.
- Established escalation protocols for high-risk pay items and led incident reviews, improving control documentation and reducing recurrence of critical errors.
- Monitored recurring calendar conflicts and implemented priority rules, clarifying scheduling decisions and decreasing last-minute changes for executives.
- Facilitated cross-team briefing packets before stakeholder meetings, aligning agendas and accelerating consensus for faster decision cycles.
- Coached colleagues on internal systems and best practices, boosting team autonomy and reducing reliance on ad-hoc assistance during peak periods.
- Established an intake process for project requests to triage workload, improving task prioritization and delivering steadier progress on key initiatives.
- Compiled and validated monthly billing and vendor invoices, ensuring accurate account coding and preserving financial integrity for reporting.
- Negotiated service terms with office suppliers to improve delivery reliability, securing consistent support that sustained daily operations.
- Designed a digital filing workflow to centralize records, reducing retrieval time and enabling more consistent, auditable document access.
- Managed executive travel and complex itineraries end-to-end, minimizing schedule friction and enabling leaders to focus on strategic priorities.
- Coordinated vendor onboarding and SLA tracking with procurement and facilities, ensuring reliable service delivery and clearer escalation paths for operations.
ADMINISTRATIVE ASSISTANT
BHB Advisors
Edina
12.2015 - 06.2021
Education
HUMAN RESOURCES MANAGEMENT -
Champlain College
01-2025
HIGH SCHOOL DIPLOMA -
Main Street school performing arts
Hopkins, MN04-2015
Skills
- Employee Training
- Compliance Auditing
- Conflict Resolution
- Process Improvement
- Time Management
- HR Policy Development
- Performance Management
- Employee Engagement
- Benefits Administration
- Record Keeping
- Workforce Planning
- Talent Acquisition
- Employee Retention
- Team Building
- Succession Planning
- Employee Advocacy
- Organizational Development
- Diversity Training
- Workplace Safety
- Negotiation Skills
- Employee Wellness
- Strategic Planning
- Leadership Development
- Client onboarding
- Software implementation
- Technical troubleshooting
- User training
- Process documentation
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
Timeline
Implementation Specialist
Arcoro
02.2024 - Current
PAYROLL AND HUMAN RESOURCES ADMIN
Revolution Industrial
09.2023 - 02.2024
PAYROLL SPECIALIST
Odle Management
09.2022 - 09.2023
PAYROLL SPECIALIST
Aerotek
02.2021 - 09.2022
ADMINISTRATIVE ASSISTANT
BHB Advisors
12.2015 - 06.2021
HUMAN RESOURCES MANAGEMENT -
Champlain College
HIGH SCHOOL DIPLOMA -
Main Street school performing arts