Hannia Luera Hernandez

• Conducted phone triage with incoming calls from patients regarding their health concerns.
• Contacted medical facilities to schedule patients for admission.
• Supported administrative staff by processing payments.
• Greeted patients warmly upon arrival to the office or clinic setting.

Adhered to safety procedures for handling hazardous chemicals, including cleaning solutions.

• Maintained accurate inventory records by restocking pharmaceutical shelves.
• Evaluated written prescriptions and refill requests for completeness and accuracy before processing.

• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Submitted diagnosis and procedure codes for insurance companies.
• Collected co-pays and insurance data, applying full and proper payment to patient accounts.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Registered patients and scheduled appointments.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.

• Administered medications under physician's supervision.
• Prepared patients for examinations by obtaining necessary supplies and equipment.
• Ordered lab tests, x-rays, and other diagnostic studies as requested by a physician.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Assisted in taking patient vital signs and medical history information.
• Prepared treatment rooms for patient examinations.