Hao Yean Har
Tempe
Summary
Reliable and service-oriented international student with experience supporting peers at ASU’s International Students and Scholars Center. Skilled in front-desk and phone communication, using Sunapsis and CXone, and handling sensitive information with care. Strong understanding of university policies and a commitment to creating a welcoming campus environment.
Overview
1
1
year of professional experience
Work History
Client Services Assistant
ASU International Students and Scholars Center
03.2025 - Current
- Provide front-desk and phone support to international students with questions related to immigration status, CPT/OPT employment, and university compliance processes.
- Use Sunapsis to access and verify student immigration records and support case resolution with accuracy and confidentiality.
- Manage incoming calls through the CXone system, ensuring timely and respectful communication aligned with ISSC protocols.
- Stay informed through ongoing immigration policy briefings and internal trainings to provide current and accurate guidance.
- Maintain compliance with FERPA by handling sensitive information carefully and sharing details only when permitted.
- Support cross-departmental communication by addressing inquiries from ASU staff while upholding policy boundaries.
Student Tutor
ASU at Lake Havasu
09.2024 - 12.2024
- Provided one-on-one math tutoring for students up to 12th grade, ensuring personalized learning experiences.
- Managed student appointments and adapted teaching strategies to meet individual needs.
- Assisted students in developing problem-solving skills, improving their academic performance.
- Maintained a positive and structured learning environment.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ01-2027
Skills
- Strong organization
- Client relationship building
- Customer support
- Time management abilities
- Data entry proficiency
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Malay
Professional Working
Korean
Elementary
Timeline
Client Services Assistant
ASU International Students and Scholars Center
03.2025 - Current
Student Tutor
ASU at Lake Havasu
09.2024 - 12.2024
Bachelor of Arts - Business Administration
Arizona State University
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