Summary
Overview
Work History
Education
Skills
Timeline
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Harmony Montoya

Glendale

Summary

Dynamic and results-driven professional with a proven track record at Walmart and IHOP, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving revenue growth through effective teamwork and problem-solving. Reliable and goal-oriented, committed to delivering exceptional experiences in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Walmart
04.2024 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Waitress Supervisor

IHOP
10.2022 - 04.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.

Education

Diploma -

Primavera
Chandler, AZ

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality

Timeline

Sales Associate

Walmart
04.2024 - 04.2025

Waitress Supervisor

IHOP
10.2022 - 04.2024

Diploma -

Primavera

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Harmony Montoya