Harry Emery
Phoenix
Summary
Detail-oriented Import Manager with proven skills in import documentation, compliance, and inventory optimization. Committed to enhancing process flows and reducing costs while ensuring regulatory adherence.
Driven Pawnbroker well-versed in assessing items and negotiating prices of sale and loan. Knowledgeable about handling money, establishing loans and general merchandise and firearms. Strong communication and customer service skills.
Overview
8
8
years of professional experience
Work History
Import Manager
MMP Guns
Phoenix, AZ
01.2025 - 07.2026
- Managed import compliance, ensuring adherence to US trade regulations and laws.
- Oversaw inventory management, optimizing stock levels to meet demand without excess.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation of products.
- Coordinated closely with sales teams to understand customer needs and tailor product offerings accordingly.
- Implemented inventory control systems to maintain optimal stock levels and reduce excess inventory costs.
- Strengthened communication channels between internal departments such as finance, procurement, warehousing while managing imports.
Pawnbroker
Mo Money Pawn
Phoenix, AZ
04.2022 - 01.2025
- Analyzed and evaluated pawned items to determine fair market value.
- Facilitated customer transactions, ensuring compliance with state regulations.
- Developed and implemented inventory management processes for efficient operations.
- Trained new staff on company policies and effective sales techniques.
- Resolved customer disputes, enhancing service satisfaction and retention rates.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
Online Sales Associate
Buy It Cheap, Inc
Phoenix, AZ
02.2019 - 04.2022
- Developed engaging product descriptions to drive customer interest and improve conversion rates.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Monitored competitor pricing strategies, adjusting listings to remain competitive in the online marketplace.
- Monitored online marketplaces for accuracy, product offerings, and pricing and influenced data sources to identify gaps and opportunities.
- Streamlined order processing and shipping procedures, ensuring timely delivery to customers.
- Implemented inventory management system, maintaining accurate stock levels, and minimizing order fulfillment errors.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Researched and developed new products to meet customer demands.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed multiple online sales channels simultaneously to maximize revenue streams and reach diverse customer segments.
Customer Service Representative
Circle K
Phoenix, AZ
03.2018 - 02.2019
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and promptly.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
- Handled customer complaints with professionalism, ensuring satisfaction and retention.
- Engaged with customers to promote loyalty programs and special offers effectively.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Alhambra High School
PhoenixSkills
- Import documentation
- Internal inventory audits
- Warehouse management
- Shipping coordination
- Cost analysis
- Effective communication
- Accurate data entry
- Invoice verification
- Attention to detail
- Problem-solving
- Computer Literacy
Timeline
Import Manager
MMP Guns
01.2025 - 07.2026
Pawnbroker
Mo Money Pawn
04.2022 - 01.2025
Online Sales Associate
Buy It Cheap, Inc
02.2019 - 04.2022
Customer Service Representative
Circle K
03.2018 - 02.2019
High School Diploma -
Alhambra High School