Hayat Hasanova
Summary
Expert with over 10 years of experience in banking systems, payments, and digital transformation. Proven expertise in project management, process optimization, and leading cross-functional teams. Adept at delivering innovative solutions, streamlining operations, and driving business success.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Chapter Lead
Kapital Bank OJSC
04.2020 - 12.2024
- Led a team of professionals, delegating tasks, and setting priorities to meet organizational goals
- Worked with stakeholders and end users to prioritize feature development and enhancements based on critical paths and business needs
- Developed technical infrastructure planning,data migration and integration services with third-party applications and platforms
- Improved overall business process management by executing,measuring and monitoring new systems
- Successfully led diverse teams to implement process improvements that resulted effective optimisation in operational efficiency
- Proven expertise in driving agile transformations, delivering impactful business solutions, and aligning organizational goals with innovative strategies
Support and Testing, Analyst
Kapital Bank OJSC
02.2016 - 02.2020
- Optimized and improved business processes, enhancing internal workflows and reducing customer issue resolution time
- Worked with internal teams to deliver accurate information to customers
- Testing new processes and forwarding bugs to fix
- Preparing processes presentation to communicate with customers
- Providing training and support for teams or employees to properly implement new processes
Operator-Customer Service
Kapital Bank OJSC
04.2013 - 01.2016
- Managed fast money transfers (Western Union, SWIFT, XOHKS, AZIPS) efficiently, reducing transaction errors
- Opened and managed retail and coorporate custumer accounts
- Ordered and managed cards for retail and coorporate customers
- Handled government payments and deposit management, improving overall branch service efficiency
- Deposit replacement,withdraw and close
- End-of-day transit account control and inter-account reconciliations
Education
Accounting And Audit -
Azerbaijan State Finance And Economic College
Bachelor of International Business - Economic Relations
Azerbaijan State Economic University
Master of Management - undefined
Azerbaijan State Economic University
01.2021 - 12.2023
Skills
- Banking systems
- Agile Frameworks
- BPMN tools
- Leadership
- Team collaboration
- Adaptability
- Project Management
- Fintech
- Digital Transformation
Certification
- MCKinsey – Agile methodology
- Certified PL/SQL by Kapital Bank OJSC, 2021
- Certified Time Management, Kapital Bank OJSC, 2022
- CBAP – Certificate of Participant, 2024
- Leadership development program by Dale Carnegie, 2024
Custom
ELMA BPM, Collected and analyzed project requirements, tested before prepared technical tasks. Tested before being handed over to the user. Instant Payments System (IPS), Integration of CAS module, Open Banking (AniPay, BirBank), Payments (GPP), and Transfers products with internal bank systems and IPS. Finance module, settlements on transactions. VƏVIS integration, Implemented 20K limit restriction (VƏVİS) set by CBAR. Transfer to number, Accepting international transfers to bank cards by number. Fast money transfer, Sending/receiving fund by number or by Full name. Gateway Integration, Mobile Banking, other internal channels integration to gateway system.
Timeline
Master of Management - undefined
Azerbaijan State Economic University
01.2021 - 12.2023
Chapter Lead
Kapital Bank OJSC
04.2020 - 12.2024
Support and Testing, Analyst
Kapital Bank OJSC
02.2016 - 02.2020
Operator-Customer Service
Kapital Bank OJSC
04.2013 - 01.2016
Bachelor of International Business - Economic Relations
Azerbaijan State Economic University
Accounting And Audit -
Azerbaijan State Finance And Economic College
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