Haydee Moreno
Phoenix,AZ
Summary
Costumer service experience 3+ years. Bilingual costumer support. Past volunteer experience humane society animal shelter (3 years). Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Assistant/Bilingual CSR
Banfield Animal Hospital
11.2023 - 04.2024
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Provided customer support to clients, answering questions and addressing concerns.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Maintained clean and safe animal living areas.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
Veterinary Assistant/receptionist
Paradise Valley Animal Hospital
07.2022 - 05.2023
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Restrained animals to protect veterinarians from potential harm.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
Dog Daycare Attendant
Dogtopia
10.2021 - 03.2022
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Sales Associate
Bealls Outlet
10.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
Education
Certification - Approved Veterinary Assistant
Pima Medical Institute
Phoenix, AZ05.2022
High School Diploma -
Thunderbird High School
Phoenix, AZ05.2020
Skills
- Documentation and reporting
- Professional demeanor
- Shorthand writing
- Security awareness
- Office management
- Telephone skills
- Scheduling
- Verbal and written communication
- Customer/Client relations
- Surgical procedures and support
- Analytical and Critical Thinking
- Decision-Making
- Pre-hospital Care
- Medical Records Management
- Medication Administration
- Payment collection
- Appointment Scheduling
- Customer interaction
- Reminder calls
- Reception Area Maintenance
- Animal Safety
- Cleaning and sanitizing
- Veterinary Terminology
- Vaccine administration
- Sanitation protocols
- Bilingual
Certification
- Phoenix, Az , Pima Medical Institute - 12-2020~05-2022
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Assistant/Bilingual CSR
Banfield Animal Hospital
11.2023 - 04.2024
Veterinary Assistant/receptionist
Paradise Valley Animal Hospital
07.2022 - 05.2023
Dog Daycare Attendant
Dogtopia
10.2021 - 03.2022
Sales Associate
Bealls Outlet
10.2020 - 08.2021
Certification - Approved Veterinary Assistant
Pima Medical Institute
High School Diploma -
Thunderbird High School
- Phoenix, Az , Pima Medical Institute - 12-2020~05-2022
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