Hayley E. Daniel

• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
• Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Expedited insurance claims processing for patients by liaising with providers, verifying coverage details, and submitting required documentation.
• Provided administrative support by processing insurance claims, managing billing records, and maintaining updated patient files.
• Coordinated scheduling and appointments for staff, ensuring optimal time management.
• Provided front desk support, creating welcoming environment for visitors and clients.
• Confirmed appointments, communicated with clients, and updated client records.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales,

guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.

• Drive company profitability through operational excellence, top-line sales growth and expense control.

• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to

the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the

payroll budget.

• Create an inclusive environment that inspires and encourages the growth and engagement of associates.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the

store.

• Provided daily direction to beauty advisors to achieve daily sales, service, and merchandising goals.
• Led daily team huddles and brainstorming's to evaluate goal progress with sales, client loyalty and hospitality.
• Assisted and advised beauty advisors on appropriate execution of policies and procedures.
• Communicated with beauty advisors on job functions, responsibilities, and individual goals.
• Collaborated with senior leadership to share and gain insight on best practices and improve monthly goals.
• Completed accurate, on-time reports and documentation.
• Identified opportunities and implemented solutions for workflow, quality and process improvements.
• Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing improvement.
• Assisted with delivering new hire orientation programs and certification training.
• Scheduled and planned daily tasks, training and development for beauty advisors.
• Monitored and reviewed overall performance metrics to achieve set objectives.
• Coached team members to maintain positive, friendly attitude and behaviors.

• Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
• Handled cash and credit transactions, issued correct change and processed online orders.
• Evaluated customer needs and made appropriate product recommendations.
• Processed customer refunds and exchanges according to established guidelines.
• Set up promotional displays to highlight new products and special offers.
• Used POS system to complete sales and process customer transactions.
• Cross-sold products to increase purchase amounts and boost store's sales.
• Answered customer phone calls to address concerns and questions.
• Minimized loss by watching for and recognizing security risks and active theft.