Hayley L'Heureux
Mesa
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Articulate, analytical and results oriented with exemplary passion for developing relationships, cultivating partnerships, growing business and retaining revenue.
Overview
10
10
years of professional experience
Work History
Account Manager
Yelp
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and personalized optimization recommendations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Lead Instructor
Cyclebar
08.2022 - Current
- Led instructor workshops for our franchise to stay current on brand standards and best practices, applying new knowledge to enhance coaching methods.
- Worked with aspiring instructors to perform their auditions to prepare for bootcamp and onboarding.
- Reviewed all instructor classes quarterly to give constructive feedback.
- Held community events and partnered with dozens of vendors to foster lasting relationships with members and local businesses.
- Worked closely with Studio Owner/ GM/ Sales Team to ensure studio sales goals, hiring, and morale were consistently being met.
- Programmed and curated either 45/60/75 minute playlists for my individual classes 4-5x weekly
Mid-Market Client Success Specialist, Dedicated
Indeed.com
12.2019 - 03.2023
- Manage 2 books of business with Sales counterparts to grow and retain revenue of over $1.5m per quarter
- Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
- Oversee all post-sales activity for Indeed's top mid-market customers through strong relationship-building, product knowledge, planning and execution
- Lead online consultations, and one-on-one demos via Zoom, email, and phone to help analyze opportunities to meet clients hiring needs
- Collaborate with Product, Operations, Quality and Aggregation teams to identify and track product improvement requests, troubleshooting and bugs
- Successfully resolve client requests using multiple SaaS operations.
Store Manager
BCBG
07.2018 - 11.2019
- Achieve client centric KPI's on an individual, team, and department level
- Managed a team of 10 associates focusing on brand awareness, sales goals, and merchandising product
- Plan payroll/scheduling based on store traffic to ensure the store is staffed to assist customers
- Building a strong clientele and setting appointments for business retention and growth
- Recruiting, interviewing, hiring, and training staff for all levels of store personnel
- Coached associates on performance-based metrics on an individual and team level
- Accountable for operational results/expectations in store procedures, payroll management, cash handling and inventory control
- Contribute to expense control in relation to stores P&L.
Store Manager
White House Black Market
08.2014 - 07.2018
- Coached associated on performance based metrics on and individual and team level during weekly meetings
- Managed a team of 20 associates promoting culture, continuous revenue growth, a building repeat clientele
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Personal Training And Fitness Nutrition -
National Academy of Sports Medicine
08.2016
Associate of Science: Exercise Science -
Maricopa Community Colleges - Mesa Community College
05.2014
Skyline High School
Mesa, AZ05.2012
Skills
- Business Development
- SaaS including Salesforce, Zendesk, Tableau, InContact
- Technology
- Google Applications
- Account Management
- Sales Leadership
- Client Retention
- Consultative Selling Techniques
- Teamwork and Collaboration
- Conflict Resolution
- Effective Communication
- Project Management and Planning
Accomplishments
- Collaborated with Inclusion Resource Groups include Women at Indeed and iPride to promote diversity, inclusion, and belonging
- Achieved Site Lead title of Women at Indeed IRG by facilitating meetings, building professional network, hosting events, and community building
- ACE Award winner Q3 2021, Q1 2022, Q4 2022
Timeline
Account Manager
Yelp
09.2023 - Current
Lead Instructor
Cyclebar
08.2022 - Current
Mid-Market Client Success Specialist, Dedicated
Indeed.com
12.2019 - 03.2023
Store Manager
BCBG
07.2018 - 11.2019
Store Manager
White House Black Market
08.2014 - 07.2018
Personal Training And Fitness Nutrition -
National Academy of Sports Medicine
Associate of Science: Exercise Science -
Maricopa Community Colleges - Mesa Community College
Skyline High School
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