Hayley Pina
Phoenix
Summary
Highly dependable and detail-oriented security professional with experience monitoring facilities, responding to incidents, maintaining safety protocols, and providing professional customer service in fast-paced environments. Skilled in surveillance systems, access control, incident documentation, alarm response, Microsoft Office, and multitasking under pressure. Strong communication skills with the ability to remain calm during emergencies while protecting personnel, property, and confidential information.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Risk Anaylst
Amazon Fulfillment Center
Phoenix, AZ
01.2021 - 02.2023
- Analyzed risk factors impacting operational efficiency and compliance within fulfillment processes.
- Developed and implemented risk assessment models to enhance decision-making accuracy.
- Monitored key performance indicators to identify potential risks and recommend mitigation strategies.
- Collaborated with cross-functional teams to ensure adherence to safety standards and operational protocols.
- Conducted data analysis using advanced Excel functions and risk management software to support reporting initiatives.
- Facilitated training sessions for team members on effective risk identification and management practices.
- Evaluated existing processes, identifying areas for improvement to reduce operational risks efficiently.
Education
High School Diploma / GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2018
Skills
- Global Security Operations Center (GSOC) Support
- CCTV / Surveillance Monitoring
- Alarm Monitoring & Emergency Response
- Incident Reporting & Documentation
- Access Control Systems
- Risk Assessment & Threat Awareness
- Dispatch / Escalation Procedures
- Microsoft Office Suite
- Confidential Information Handling
- Customer Service Excellence
- Multi-Line Phone / Email Communication
- Conflict Resolution
- Team Leadership Support
- High Pressure Decision Making
Certification
guard card
finger print clearance card
automated external defibrillator
cpr first aid
Timeline
Security Risk Anaylst
Amazon Fulfillment Center
01.2021 - 02.2023
High School Diploma / GED -
Maricopa Community Colleges, Rio Salado Community College
Additional Qualifications
- Proficient with computers, email systems, Microsoft Word, Excel, Outlook
- Strong written and verbal communication skills
- Able to stand/walk for long periods and work varied shifts
- Reliable transportation
- Able to pass background check and drug screening
- Bilingual English / Spanish (If applicable)
Personal Information
In addition to technical skills, I’m a fast learner who enjoys solving complex problems and adapting to new technologies quickly. I’m excited about GSoC because it combines mentorship, open-source contribution, and real-world impact — an environment where I’m highly motivated to grow and contribute meaningfully.