Hazel Manalo
Phoenix
Summary
Innovative Home Baker with background in producing a diverse range of baked goods, from breads to pastries. Skills include recipe development, ingredient selection and quality control. Proven ability to manage multiple orders while maintaining high standards for taste and presentation. Previous work marked by consistent customer satisfaction due to exceptional baking skills and creative flair.
Resourceful professional in manufacturing and production environments known for high productivity and efficient task completion. Possess specialized skills in machinery operation, quality assurance, and safety protocols. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operations and consistent output. Committed to maintaining workplace safety and meeting production targets through effective communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Home Baker
Self Employed Web
Pasig
08.2020 - 01.2025
- Prepared doughs, batters, icings, fillings and toppings according to established recipes.
- Designed appealing product displays to maintain unique presentation.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Set ovens to appropriate temperatures to pre-heat.
- Kept up-to-date with new trends in cake decorating techniques through research or classes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cleaned work areas including countertops, utensils and equipment used during baking process.
- Weighed out ingredients accurately following set recipes to maintain consistent product quality.
- Decorated cakes with creative designs using whipcream frosting or fondant icing techniques.
Call Center Representative
Teleperformance
Mandaluyong
09.2016 - 01.2018
- Contacted customers about potential service upgrades, new services and account changes.
- Identified opportunities to upsell additional products or services when appropriate.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed effective working relationships with team members across multiple departments.
Manufacturing Associate
chic cosmetics
Pasig
01.2014 - 03.2016
- Monitored the production process and made necessary adjustments to meet production targets.
- Monitor machines for malfunctions that may affect product quality or production efficiency.
- Set up and operated production machinery according to specific standards and protocols of company.
- Ensured compliance with company policies, procedures and standards.
Education
High School Diploma -
Sagad High School
Metro Manila01-2006
Some College (No Degree) - Office Management
Infotech
Metro ManilaSkills
- Dough preparation
- Cake decorating
- Ingredient measurement
- Product packaging
- Inventory management
- Recipe development
- Production monitoring
- Quality assurance
- Process optimization
- Team collaboration
- Supply chain management
- Customer service
- Problem resolution
- Product knowledge
Timeline
Home Baker
Self Employed Web
08.2020 - 01.2025
Call Center Representative
Teleperformance
09.2016 - 01.2018
Manufacturing Associate
chic cosmetics
01.2014 - 03.2016
High School Diploma -
Sagad High School
Some College (No Degree) - Office Management
Infotech