Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Heathan Crutcher

Phoenix

Summary

Dynamic professional with a proven track record at Sodexo, excelling in customer service and team collaboration. Adept at problem-solving and ensuring compliance, I have successfully enhanced operational efficiency and staff development. With a CDL-B and a commitment to dependability, I thrive in fast-paced environments, consistently delivering exceptional results.

Overview

17
17
years of professional experience

Work History

Brand Advisor

EcoSure
Phoenix
06.2025 - Current
  • Devised brand strategies to boost product visibility and enhance market presence.

Manager

Sodexo
Phoenix
06.2018 - 06.2023
  • Ensured compliance with health and safety regulations throughout kitchen operations.
  • Led daily operations to ensure service quality and efficiency.
  • Managed staff scheduling to optimize workforce productivity and coverage.
  • Developed kitchen staff through training and mentorship programs.
  • Provided exceptional customer service to enhance dining experience.

Crew Scheduler

Mesa Airline
06.2018 - 09.2018
  • Knowledge of the CBA agreement in relation to travel and crew scheduling.
  • Knowledge of 12 software program daily.
  • Maintain the integrity of the schedule by ensuring that all segment have been assigned to a legal crew.
  • Making sure all flight is FCC regulation rule are being followed.

Customer Service Representative

Southwest Airline
03.2016 - 05.2018
  • Providing excellent customer service over the telephone, utilized minimum of eight software programs daily.
  • Solving passengers and exceeded all sales goals.

Assistant Operation Manager

Dean Transportation
05.2008 - 01.2015
  • Planned routes building teams, training new drivers, oversee everyday travels of thousands of students daily.
  • Solve everyday problems to make sure everyone gets to their destination safely.

Education

Some College (No Degree) - Psychology

Olivet College
Michigan

Skills

  • CDL-B
  • Customer service
  • Team collaboration
  • Problem solving
  • Dependability

Activities

  • Phoenix Vaccine Clinic
  • St. Mary Food Bank
  • Buster the Bus Program
  • Santa Girls

Timeline

Brand Advisor

EcoSure
06.2025 - Current

Manager

Sodexo
06.2018 - 06.2023

Crew Scheduler

Mesa Airline
06.2018 - 09.2018

Customer Service Representative

Southwest Airline
03.2016 - 05.2018

Assistant Operation Manager

Dean Transportation
05.2008 - 01.2015

Some College (No Degree) - Psychology

Olivet College

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