Heathan Crutcher
Phoenix
Summary
Dynamic professional with a proven track record at Sodexo, excelling in customer service and team collaboration. Adept at problem-solving and ensuring compliance, I have successfully enhanced operational efficiency and staff development. With a CDL-B and a commitment to dependability, I thrive in fast-paced environments, consistently delivering exceptional results.
Overview
17
17
years of professional experience
Work History
Brand Advisor
EcoSure
Phoenix
06.2025 - Current
- Devised brand strategies to boost product visibility and enhance market presence.
Manager
Sodexo
Phoenix
06.2018 - 06.2023
- Ensured compliance with health and safety regulations throughout kitchen operations.
- Led daily operations to ensure service quality and efficiency.
- Managed staff scheduling to optimize workforce productivity and coverage.
- Developed kitchen staff through training and mentorship programs.
- Provided exceptional customer service to enhance dining experience.
Crew Scheduler
Mesa Airline
06.2018 - 09.2018
- Knowledge of the CBA agreement in relation to travel and crew scheduling.
- Knowledge of 12 software program daily.
- Maintain the integrity of the schedule by ensuring that all segment have been assigned to a legal crew.
- Making sure all flight is FCC regulation rule are being followed.
Customer Service Representative
Southwest Airline
03.2016 - 05.2018
- Providing excellent customer service over the telephone, utilized minimum of eight software programs daily.
- Solving passengers and exceeded all sales goals.
Assistant Operation Manager
Dean Transportation
05.2008 - 01.2015
- Planned routes building teams, training new drivers, oversee everyday travels of thousands of students daily.
- Solve everyday problems to make sure everyone gets to their destination safely.
Education
Some College (No Degree) - Psychology
Olivet College
MichiganSkills
- CDL-B
- Customer service
- Team collaboration
- Problem solving
- Dependability
Activities
- Phoenix Vaccine Clinic
- St. Mary Food Bank
- Buster the Bus Program
- Santa Girls
Timeline
Brand Advisor
EcoSure
06.2025 - Current
Manager
Sodexo
06.2018 - 06.2023
Crew Scheduler
Mesa Airline
06.2018 - 09.2018
Customer Service Representative
Southwest Airline
03.2016 - 05.2018
Assistant Operation Manager
Dean Transportation
05.2008 - 01.2015
Some College (No Degree) - Psychology
Olivet College