Heathcliff Paul
Yuma
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Versatile administrative professional well-versed in healthcare practices, compliance standards, and operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative 3
Department of Economic Security
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Managed high volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist Intern
Blind Community Center of San Diego
05.2024 - 06.2024
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
Guidance Counselor Volunteer
Christ Lutheran Church
07.2017 - 08.2017
- Regularly met with enrolled students to confirm success and identify problem areas.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Food Bank Volunteer
Yuma Food Bank
01.2016 - 05.2017
- Prepared and packaged boxes during box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
- Helped visitors pick out food items from donations.
- Organized, sorted and stored donations in orderly systems to minimize waste.
Education
No Degree - Psychology
University of Arizona
Tucson, AZ01-2030
High School Diploma -
Yuma Catholic High School
Yuma, AZ05-2021
Skills
- Typing proficiency
- Administrative support
- Verbal and written communication
- AHCCCS Healthcare CRM system proficiency
- Medical terminology
- Computer proficiency
- Call triaging
- Positive and professional
Certification
- Certified Medical Administrative Assistant, National Healthcareer Association - 2025
- Basic Life Support
Timeline
Customer Service Representative 3
Department of Economic Security
11.2024 - Current
Front Desk Receptionist Intern
Blind Community Center of San Diego
05.2024 - 06.2024
Guidance Counselor Volunteer
Christ Lutheran Church
07.2017 - 08.2017
Food Bank Volunteer
Yuma Food Bank
01.2016 - 05.2017
No Degree - Psychology
University of Arizona
High School Diploma -
Yuma Catholic High School
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