Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heathcliff Paul

Yuma

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Versatile administrative professional well-versed in healthcare practices, compliance standards, and operations.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative 3

Department of Economic Security
11.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Implemented and developed customer service training processes.
  • Managed high volume phone calls, directing inquiries to appropriate personnel for prompt resolution.


Front Desk Receptionist Intern

Blind Community Center of San Diego
05.2024 - 06.2024
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed appointments, communicated with clients, and updated client records.

Guidance Counselor Volunteer

Christ Lutheran Church
07.2017 - 08.2017
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Identified and addressed concerns of incoming students and parents.
  • Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.

Food Bank Volunteer

Yuma Food Bank
01.2016 - 05.2017
  • Prepared and packaged boxes during box assembly line phase.
  • Packaged up nonperishable food items for food bank visitors.
  • Helped visitors pick out food items from donations.
  • Organized, sorted and stored donations in orderly systems to minimize waste.

Education

No Degree - Psychology

University of Arizona
Tucson, AZ
01-2030

High School Diploma -

Yuma Catholic High School
Yuma, AZ
05-2021

Skills

  • Typing proficiency
  • Administrative support
  • Verbal and written communication
  • AHCCCS Healthcare CRM system proficiency
  • Medical terminology
  • Computer proficiency
  • Call triaging
  • Positive and professional

Certification

  • Certified Medical Administrative Assistant, National Healthcareer Association - 2025
  • Basic Life Support

Timeline

Customer Service Representative 3

Department of Economic Security
11.2024 - Current

Front Desk Receptionist Intern

Blind Community Center of San Diego
05.2024 - 06.2024

Guidance Counselor Volunteer

Christ Lutheran Church
07.2017 - 08.2017

Food Bank Volunteer

Yuma Food Bank
01.2016 - 05.2017

No Degree - Psychology

University of Arizona

High School Diploma -

Yuma Catholic High School
Heathcliff Paul