Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Heather Cadena

Laveen

Summary

Dynamic customer service professional with a proven track record enhancing client satisfaction through effective problem-solving and communication. Skilled in data entry and scheduling, I excel in multitasking and training new hires, ensuring high-quality service delivery and seamless collaboration across teams.

Overview

9
9
years of professional experience

Work History

Lead CSR

United Central Industrial Supply
10.2023 - Current
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Answer Phone, File paperwork, Heavy data entry
  • Schedule shipments and product delivery
  • Create PO's for order product from vendor
  • Sourcing product/medical equipment at reasonable cost and quality for customers

Purchaser

Closets by Design
05.2020 - 10.2023
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Answer Phones, Process Customer Payments, Schedule installs and designer appointments as well as services for warranty issues.
  • Hold team meets for improvement of CAD and purchasing processes

CSR/Notary Public

Secretary of State Office
03.2016 - 05.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process trade names
  • Process legal documents for overseas use and funeral homes
  • Complete Notary's

Education

Associate of Applied Science - Health Information Management

Phoenix College
Phoenix, AZ
08-2026

High School Diploma -

Ombudsman
Phoenix
05-2008

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Shipping and receiving
  • Adaptability and flexibility
  • Verbal and written communication
  • Microsoft Excel
  • Data entry
  • Medical terminology
  • Documentation
  • Scheduling
  • Data collection
  • Administrative support
  • Paperwork processing
  • Professional telephone demeanor

Affiliations

AHIMA Member

Timeline

Lead CSR

United Central Industrial Supply
10.2023 - Current

Purchaser

Closets by Design
05.2020 - 10.2023

CSR/Notary Public

Secretary of State Office
03.2016 - 05.2020

Associate of Applied Science - Health Information Management

Phoenix College

High School Diploma -

Ombudsman

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Heather Cadena