Heather Cervantez
Marana
Summary
Upcoming graduate with foundational knowledge in elementary education and hands-on experience gained through academic projects and practicums. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and ambition.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Foster Family Training Specialist
GAP Ministries
10.2011 - Current
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained new GAP Ministries personnel and foster parents.
- Prepared videos for online and remote instruction.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Documented participation and evaluated learning for each participant.
- Developed lesson plans, instructional materials and written practice tests for visitation department and foster parent training courses.
- Oversaw and implemented CPI training program for GAP Ministries.
- Mentored and coached staff to improve performance and interactions with residents.
- Communicated effectively with residents, staff, Department of Child Safety, attorneys, and behavioral health by listening, being respectful and promoting positive demeanor.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created staff work schedules so each shift had appropriate number of employees based on state mandated ratios.
- Scheduled physician and other appointments for residents, scheduling transportation to each visit.
- Advocated for social and behavioral health service programs for residents.
- Managed volunteer programs focused on providing community services to underserved populations.
- Participated in community events to promote services and engage with public.
Dental Assistant
Southwest Dental
06.2011 - 10.2011
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Preschool Teacher
Victorious Preschool
03.2011 - 06.2011
- Monitored students' academic, social, and emotional progress.
- Assisted and supervised children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Modeled positive behavior and communication skills for students.
Dental Assistant
Smile Tucson Family Dentistry
01.2011 - 03.2011
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Verified patient insurance eligibility and benefits.
Group Home House Parent
GAP Ministries
02.2006 - 11.2010
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Developed, implemented and monitored residential policies and procedures.
- Provided crisis management and intervention during emergency situations.
- Evaluated resident's progress to identify areas of improvement and provide feedback.
- Facilitated smooth transition of new residents into program.
- Solved grievances and complaints by collaborating with residents, staff, and DCS.
- Developed and maintained relationships with parents to promote positive living environment for residents.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05-2025
Certificate of Completion - Dental Assisting
Pima Medical Institute
Tucson, AZ01-2011
Skills
- Online training experience
- Trauma informed
- Classroom experience
- Compassionate
Certification
- CPI Training - 2019- current
- TBRI Training - 2015-current
- CPR and First Aid Training - 2002-current
Timeline
Foster Family Training Specialist
GAP Ministries
10.2011 - Current
Dental Assistant
Southwest Dental
06.2011 - 10.2011
Preschool Teacher
Victorious Preschool
03.2011 - 06.2011
Dental Assistant
Smile Tucson Family Dentistry
01.2011 - 03.2011
Group Home House Parent
GAP Ministries
02.2006 - 11.2010
Bachelor of Science - Elementary Education
Grand Canyon University
Certificate of Completion - Dental Assisting
Pima Medical Institute
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