Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Heather Divers

Phoenix

Summary

Experienced shop Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

12
12
years of professional experience

Work History

Manager

San Marcos Power Sports
08.2018 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Events & Catering Manager

Austin Icon Management
02.2015 - 07.2018
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.

Bartender Shift Manager

Anderson Mill Pub
05.2013 - 06.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Education

Future Associates Degree - Harley Davidson Program

Motorcycle Mechanics Institute
Phoenix, AZ
04-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving

Timeline

Manager

San Marcos Power Sports
08.2018 - 12.2024

Events & Catering Manager

Austin Icon Management
02.2015 - 07.2018

Bartender Shift Manager

Anderson Mill Pub
05.2013 - 06.2015

Future Associates Degree - Harley Davidson Program

Motorcycle Mechanics Institute

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Heather Divers