Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Dodge

Florence,AZ

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Office Administrator

3 Sons Electric, LLC
02.2021 - Current
  • Managed office communications, ensuring timely responses to client inquiries and requests.
  • Coordinated scheduling for multiple projects, optimizing resource allocation and team availability.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
  • Implemented process improvements that streamlined administrative workflows and reduced turnaround times.
  • Oversaw inventory management, tracking supplies to maintain optimal stock levels for operations.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Medical Assistant

OrthoArizona
07.2021 - 08.2022
  • Recorded patient medical histories and vital signs accurately.
  • Managed appointment schedules to optimize provider time and reduce wait times.
  • Developed and maintained organized electronic health records for improved data retrieval.
  • Educated patients on treatment plans, medications, and preventative care measures.
  • Collaborated with multidisciplinary teams to enhance patient care coordination.
  • Implemented infection control protocols to maintain a safe clinical environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Advanced Patient Care Technician

OASIS Hospital
07.2015 - 01.2021
  • Assisted healthcare professionals in the execution of treatment plans and daily tasks.
  • Monitored vital signs, documenting changes accurately in electronic health records.
  • Educated patients and families on post-care procedures, enhancing understanding and compliance.
  • Enhanced patient safety through diligent monitoring of vital signs and accurate documentation of medical records.
  • Demonstrated strong clinical judgment, decision-making skills, and adaptability when faced with challenging or unexpected situations during patient care activities.
  • Supported the delivery of exceptional care for diverse populations by adapting communication styles to meet individual patient needs.
  • Ensured accurate data entry into electronic health records systems while maintaining confidentiality according to HIPAA regulations.
  • Improved patient satisfaction by providing compassionate care and maintaining a clean, organized environment.
  • Provided high-quality direct patient care under the supervision of registered nurses, ensuring all needs were met promptly and professionally.
  • Promoted optimal patient outcomes with timely identification and reporting of significant changes in patient conditions to nursing staff.
  • Contributed to the optimization of workflows within busy units while consistently prioritizing workload based on urgency level.
  • Maintained a safe working environment, adhering to infection control protocols and proper use of personal protective equipment.

Education

Associate of Applied Science - Healthcare Administration

Pima Medical Institute
Mesa
10-2021

High School Diploma -

Mesa High School
Mesa
05-1995

Skills

  • Time management
  • Office administration
  • Scheduling
  • File maintenance
  • Inbound phone call handling
  • Project management

Timeline

Medical Assistant

OrthoArizona
07.2021 - 08.2022

Office Administrator

3 Sons Electric, LLC
02.2021 - Current

Advanced Patient Care Technician

OASIS Hospital
07.2015 - 01.2021

Associate of Applied Science - Healthcare Administration

Pima Medical Institute

High School Diploma -

Mesa High School

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Heather Dodge