Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Flanagan

Mesa

Summary

Dynamic leader with proven expertise in staff management and quality control honed at Domino's Pizza. Excelled in fostering team cohesion, enhancing customer satisfaction, and implementing efficient quality control measures. Skilled in cash handling and problem-solving, consistently achieving significant improvements in operational efficiency and customer service excellence.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

Taco Bell
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Sales Associate

Biziq
12.2023 - 05.2024
  • Enhanced brand visibility through search engine optimization and content creation strategies.
  • Sold social media account Management to grow follower base, increase engagement, and drive website traffic For small businesses.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.

Mold Builder

Corrosion Engineering
01.2023 - 10.2023
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
  • Constructed mold used for casting rubber objects, using Different lengths of metal bars and shims.
  • Implemented improvements in mold storage and handling procedures to ensure longevity and prevent damage during transportation.
  • Maintained a safe working environment through proper use of personal protective equipment and adherence to safety protocols.
  • Implemented strict quality control measures throughout the molding process, guaranteeing consistent results that exceeded client expectations.

General Manager

Domino's Pizza
02.2020 - 01.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.

Education

High School Diploma -

Findlay High School
Findlay, OH
06-2004

Skills

  • Positive attitude
  • Customer service
  • Following instructions
  • Leadership and team building
  • Cash handling
  • Problem-solving skills
  • Listening skills
  • Efficient multi-tasker
  • Customer service focus
  • Reliable and punctual
  • Quality control
  • Staff management
  • Stocking and receiving

Timeline

Shift Leader

Taco Bell
05.2024 - Current

Sales Associate

Biziq
12.2023 - 05.2024

Mold Builder

Corrosion Engineering
01.2023 - 10.2023

General Manager

Domino's Pizza
02.2020 - 01.2023

High School Diploma -

Findlay High School

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Heather Flanagan