Heather Golden
Oracle
Summary
Highly effective professional with a background in patient care coordination, optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency. Exhibits a rare combination of professionalism, outstanding leadership skills, exceptional team performance, resulting in seamless office work across medical, business, real estate, and legal domains. Small business owner and operator.
Overview
10
10
years of professional experience
Work History
Owner and Manager
Mother Cluckers LLC
07.2022 - Current
- Custom Design & Personalization: Skilled in creating one-of-a-kind products such as custom shirts, koozies, etched powder-coated tumblers, and vinyl decals tailored to each customer's request.
- Graphic Design & Layout: Proficient in using Cricut Design Space, Adobe Illustrator, and Canva to develop clean, professional, and visually appealing designs.
- Vinyl Cutting & Application: Experienced with vinyl cutting and precise application of both permanent and heat transfer vinyl (HTV) on a variety of surfaces.
- Powder Coat Etching Techniques: Knowledgeable in preparing and etching designs on powder-coated drinkware (e.g., tumblers and water bottles) for a durable, professional finish.
- Heat Press Operation: Confident in using heat press machines for applying HTV on garments and fabric products with consistent, high-quality results.
- Customer Service & Satisfaction: Strong commitment to providing excellent customer service, including personalized consultations, design previews, and on-time delivery.
- Small Business Operations: Experienced in managing inventory, tracking orders, processing payments, and ensuring smooth day-to-day business functions.
- Social Media & Online Marketing: Capable of promoting products and managing customer engagement on platforms such as Instagram, Facebook, and Etsy.
- Attention to Detail: Dedicated to maintaining quality control, ensuring clean lines, proper alignment, and consistency in every finished product.
- Creativity & Product Innovation: Passionate about staying current with crafting and customization trends to continually offer new and exciting product options.
Scheduling Clerk
Northwest Allied Physicians
09.2019 - 01.2021
- Answering phones and scheduling patients for primary care, cardiology and specialty appointments
- Knowledge of Insurance companies and insurance coverage
- Maintaining professional patient relationships
- Managing use of multi-line Polycom phone systems
- Ability to manage high call volumes
- Proficiency in Athena and Cerner EMR
- Knowledge of primary care, cardiology, and specialty protocols
- Balances 50+ provider schedules
Check-in/Check-out/Front Medical Office
Pima Pain Center
02.2018 - 08.2019
- Provides quick and efficient patient check in/check out for a very busy practice
- Knowledge of Insurance companies and insurance coverage
- Maintaining professional patient relationships during very tense and high pain situations
- Providing exceptional care to patients and their families
- Answering phones and scheduling patients for exams and pain management procedures
- Proficiency in Greenway, Phreesia, and other software programs
- Knowledge of pain management procedures and policies
- Balances multiple provider schedules
Patient Care Coordinator/Office Manager
Ascent Audiology & Hearing (Formerly NuEar Hearing Center)
10.2016 - 01.2019
- Provides high quality patient care services
- Works with insurance companies on verification of benefits for patients
- Billing medical claims, usage of CPT and ICD 9 and ICD 10 codes
- Maintaining professional patient relationships
- Maintaining marketing and current patient retention
- Providing exceptional care to patients and their families
- Answering phones and scheduling patients for hearing exams, video otoscopy, and follow up care
- Writing purchase agreements for the purchase of high cost durable medical equipment
- Proficiency in insurance provider portals, VOB, EOB, and insurance claim procedures
- Knowledge of hearing health and care
- Efficient in program usage with software such as Sycle, Zirmed, Excel, Word, Etc.
Radiology LTD-Wilmot
12.2015 - 09.2016
- Full time scheduling specialist, scheduling patients for X-ray, Ultrasound, Mammography, DEXA, CT and MRI exams
- Wide spread of knowledge about all modalities
- Knowledge of safety precautions for all exams performed
- Patience with upset or worried patients
- Ability to control a heated conversation with professionalism
- Provided exceptional customer service to patients and their family members
- Knowledge of medical insurance companies and authorizations
- Proficient in program usage with software's such as MERGE RIS, MDM, and Cisco Finesse
- Answering phone calls in a professional manner
Listing/Sales Coordinator
Long Realty Company, Houghton/SE/Vail Branch
02.2015 - 12.2015
- Oversees individual Agent’s in our process of Skyslope and MLS as well as correct paperwork procedures
- Enter a high volume of sales and new listings into our paperless software (Skyslope) as well as our MLS and Accounting systems (DPN) as well as printing commission checks
- Acts as back up to our Office Administrator when she is out of the office or unavailable
- Maintains individual files to keep in up-to-date condition including: auditing files for missing paperwork as well as adding all information critical to the opening, in progress and closing of a file
- Multi-tasks all day long while remain flexible to unexpected situations that may arise
- Help oversee the office supplies count as well as equipment upkeep
- Establishes and Maintains professional relationships with all new and current Real Estate Agents
- Highly proficient of computer software programs used in our daily process such as: DPN, MLS, Skyslope, Microsoft Word, Excel, Outlook, etc.
- Responsible for postmarking a high volume of Agent’s Personal Newsletter, Just Listed, Just Sold, and Open house post cards
- Highly proficient in mail handling and postage machine usage
Education
Bachelor of Science - Justice Studies
Grand Canyon University
01-2027
Associates of Arts Degree - Health Administration/Electronic Health Records
The University of Phoenix
01.2017
GED - undefined
01.2013
Skills
- Effective workload management
- Detail-oriented data management
- Prioritization of deadlines
- Appointment coordination
- Dedicated work ethic
- Effective problem resolution
- Detail-oriented approach
- Critical thinking
- Skilled in managing multiple tasks
- Skilled in digital tools and technologies
- Small business operations
- Relationship building
- Verbal and written communication
- Project estimating
- Marketing
Timeline
Owner and Manager
Mother Cluckers LLC
07.2022 - Current
Scheduling Clerk
Northwest Allied Physicians
09.2019 - 01.2021
Check-in/Check-out/Front Medical Office
Pima Pain Center
02.2018 - 08.2019
Patient Care Coordinator/Office Manager
Ascent Audiology & Hearing (Formerly NuEar Hearing Center)
10.2016 - 01.2019
Radiology LTD-Wilmot
12.2015 - 09.2016
Listing/Sales Coordinator
Long Realty Company, Houghton/SE/Vail Branch
02.2015 - 12.2015
Associates of Arts Degree - Health Administration/Electronic Health Records
The University of Phoenix
GED - undefined
Bachelor of Science - Justice Studies
Grand Canyon University
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