Heather Johnson

• Assisted in managing client accounts and maintaining strong relationships.
• Supported the development of account strategies to enhance client satisfaction.
• Coordinated communication between clients and internal teams to address needs.
• Learned to utilize CRM software for tracking client interactions and feedback.

Managed daily store operations to ensure security and organization.

• Oversaw daily operations, ensuring compliance with company policies and procedures.
• Managed inventory levels, optimizing stock availability and reducing shrinkage.
• Developed staff training programs, enhancing employee performance and customer service skills.
• Implemented strategic merchandising initiatives, increasing product visibility and sales performance.
• Led team meetings, fostering a collaborative environment for problem-solving and idea generation.
• Established strong relationships with vendors, negotiating favorable terms to enhance supply chain efficiency.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.